Virtual Customer Care Associate

TurboTax; Durham (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is seeking a Customer Service Representative to help customers navigate their products and software. This role offers flexibility with hours and provides support from experienced team members. Employees can earn competitive pay and bonuses, enjoying a supportive environment while assisting clients.

Benefits

Flexible schedule

Turbo Bonus Boost

Certification bonus

Qualifications

• Proficient in communication and understanding customer needs.
• No specific accounting background required; eagerness to learn is valued.
• Strong service delivery attitude.

Responsibilities

• Assist TurboTax customers by answering product-related inquiries.
• Provide support on downloading, logging in, and filing tax returns.
• Build a flexible schedule with a minimum of 30 hours per week.

Skills

Communication skills

Customer service

Enthusiasm for learning

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a fast 20-hour Certification
• TurboTax is hiring 2000+ people
• No tax experience required

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions about TurboTax products and tax return software. Common inquiries include Downloading, Logging In, Basic Navigation, Importing Documents, Printing, Filing, and basic Tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹
• Receive a $5.00 per hour Turbo Bonus Boost from April 9th through 15th, with unlimited hours available; a minimum of 8 hours must be worked on April 13th, 14th, and 15th to qualify²
• Earn a $310 Bonus for participating in certification as a TurboTax Product Expert³
• Certification lasts 3 days
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday
• Minimum 30 hours per week required; more hours are encouraged
• You will be supported by an SME (Subject Matter Expert) during live calls and an MPS (Marketplace Performance Specialist) advocate

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background required; enthusiasm and eagerness to learn are valued
• Strong communication skills to assist customers clearly and empathetically
• Ability to understand customer needs, drive innovation, and deliver excellent service