Virtual Crisis Intervention Training Lead

HopeLink Behavioral Health; Oakton (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

HopeLink Behavioral Health seeks a Core Training Facilitator to deliver and facilitate essential training for Crisis Contact Center staff. You will guide new hires and transitioning staff through trauma-informed crisis intervention, 988 standards, and platform navigation, enabling confident live service delivery.

The role emphasizes fidelity to policies, real-world scenario training, and collaboration with QA, Coaching, and Operations to ensure readiness and high-quality care.

Qualifications

• Bachelor's degree in Education, Adult Learning, Human Services, Social Work, Psychology or related field.
• Minimum of 2 years of experience in adult learning, training facilitation, or workforce development.
• Demonstrated experience facilitating instructor-led training in a structured environment.
• Experience in behavioral health, crisis intervention, suicide prevention, or related human services field.
• Knowledge of adult learning principles and ability to engage diverse learners.

Responsibilities

• Facilitate core training for Crisis Workers across voice, chat, and text modalities.
• Deliver training on crisis intervention models, suicide prevention, de-escalation techniques, and trauma-informed care.
• Lead instruction on 988 policies, procedures, documentation standards, and platform navigation.
• Ensure trainees demonstrate understanding of risk assessment, safety planning, and appropriate intervention practices.
• Deliver standardized training curriculum with fidelity to organizational and 988 network expectations.
• Reinforce core philosophies, including person-centered care, cultural humility, and ethical practice.

Skills

Facilitation

Clinical knowledge

Communication

Assessment

Adaptability

Collaboration

Education

Bachelor's degree in Education, Adult Learning, Human Services, Social Work, Psychology

Master's degree preferred

Job description

HopeLink Behavioral Health seeks a Core Training Facilitator to deliver and facilitate essential training for Crisis Contact Center staff. You will guide new hires and transitioning staff through trauma-informed crisis intervention, 988 standards, and platform navigation, enabling confident live service delivery.

The role emphasizes fidelity to policies, real-world scenario training, and collaboration with QA, Coaching, and Operations to ensure readiness and high-quality care.