Virtual Clinical Care Coordinator

amaehealth; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Amae Health is seeking a Virtual Clinical Care Coordinator for its fully remote Intensive Outpatient Program (IOP). You will help members feel welcome, show up, and stay engaged across cohorts, while ensuring logistics run smoothly for clinicians.

You will also assist with group sessions under licensed clinician direction. Scope note: this role supports but does not replace licensed clinicians and does not lead psychotherapy groups or perform clinical assessments.

Responsibilities

• Coordinate with growth & enrollment teams to ensure cohorts are formed and started.
• Schedule and confirm appointments; manage member communications.
• Maintain attendance and cohort records in EHR and update records as directed.
• Support documentation workflows and reminders for outcomes.

Job description

The Problem

Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for.

What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve.

We are developing all of it. The care, the science, the technology.

The Problem

Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for.

What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve.

We are developing all of it. The care, the science, the technology.

Who We Are

Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people living with severe mental illness, including schizophrenia, schizoaffective disorder, bipolar I disorder, and treatment-resistant depression. We design and operate high-acuity, in-person clinics across the United States.

Our model integrates psychiatry, therapy, primary care, dietitians, and community health workers under one roof to deliver coordinated, longitudinal care for a population that has historically been fragmented across systems.

Leading health systems collaborate with Amae to bring this model to their communities, including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit Health.

Why We Are Different

Integrated care, not a referral network. Psychiatrists, therapists, primary care providers, dietitians, and community health workers work side-by-side and share responsibility for the same patients.

Practice at the top of your license. Manageable caseloads, meaningful clinical depth, and purpose-built tools designed for this population.

Continuous learning. Through our collaboration with Mass General Brigham, clinicians receive ongoing training, supervision, and mentorship in evidence-based SMI care.

Advancing the field. Our clinicians contribute to new outcomes frameworks and research shaping the future of severe mental illness care.

A model built for sustainability. Team-based care, thoughtful caseloads, and strong infrastructure make this work meaningful-and sustainable over time.

The Team

We are clinicians, operators, technologists, and scientists who chose Amae because the problem is hard and the stakes are real. We are not interested in incremental improvements to a broken system-we are redefining it.

Our teams work cross-functionally because the work demands it. The psychiatrist informs the product roadmap. Engineers understand the clinical complexity their technology must solve. Researchers sit alongside the operators running the clinics on their work measures. Every function-finance, product, people, growth, technology-exists to serve one goal: better outcomes for the people we care for.

About the Role

The Virtual Clinical Care Coordinator is the connective tissue of Amae's virtual Intensive Outpatient Program (IOP) cohorts. This fully remote role supports members as they feel welcome, show up, and stay engaged across each cohort, and keeps logistics running smoothly so clinicians can focus on care. You also support group sessions as an assistant facilitator, helping run skills practice, wellness, and engagement components under the direction of licensed clinicians.

Scope note: This role supports but does not replace licensed clinicians. It does not lead psychotherapy groups, conduct clinical assessments, or make clinical determinations.

What You'll Do

Program Operations

• Coordinate with Amae's growth & enrollment team to ensure intakes are scheduled, attended, and members are placed into the right cohorts
• Schedule and confirm appointments; manage member phone, email, and secure-message communication.
• Maintain accurate attendance and cohort records in our EHR and update member records as directed.
• Support documentation workflows and outcomes-measure reminders
• Help coordinate cohort start dates, backfilling open seats, and discharge logistics.

Member Engagement and Support

• Welcome new members to their cohort, walk them through the virtual platform, and complete pre-session checks.
• Reach out to members who