Virtual Chat Support-Laboratory Express

The Voluntary Protection Programs Participants' Association, Inc; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare service provider is seeking a Virtual Chat Support representative to provide online customer service. This role offers a competitive pay of $27-32/hour, full benefits, and flexible remote work options. No prior healthcare experience is needed as comprehensive training will be provided. Ideal for candidates with excellent communication skills and a reliable home setup.

Benefits

Health insurance

Dental insurance

Vision insurance

401k matching

Paid training

Qualifications

• Previous customer service, chat support, or call center experience preferred.
• Reliable home internet connection and quiet workspace.
• Self-motivated with ability to work independently from home.

Responsibilities

• Respond to online chat inquiries from patients and healthcare providers.
• Assist with test scheduling and appointment booking.
• Provide excellent customer service while maintaining HIPAA compliance.

Skills

Excellent written communication skills

Fast and accurate typing

Strong computer skills

Ability to multitask

Education

High school diploma or equivalent

Job description

Virtual Chat Support - Laboratory Express

$27-32/hour | Full-time | Remote | Training Provided

About the Role

Laboratory Express is seeking a Virtual Chat Support representative to provide online customer service to patients and healthcare providers. Work from home while helping people access important laboratory testing services.

Key Responsibilities

• Respond to online chat inquiries from patients and healthcare providers
• Assist with test scheduling, appointment booking, and location information
• Answer questions about test preparation, insurance coverage, and billing
• Process basic patient information requests and provide general laboratory information
• Escalate complex medical or technical questions to appropriate laboratory staff
• Maintain accurate documentation of all chat interactions in CRM system
• Provide excellent customer service while maintaining HIPAA compliance

Requirements

• High school diploma or equivalent required
• Previous customer service, chat support, or call center experience preferred
• Excellent written communication skills and fast, accurate typing
• Strong computer skills and ability to multitask between multiple chat windows
• Reliable home internet connection and quiet workspace
• Self-motivated with ability to work independently from home
• No healthcare experience required - comprehensive training in laboratory services and medical terminology provided!

Remote Work Requirements

• Dedicated workspace free from distractions and background noise
• High-speed internet connection (minimum 25 Mbps)
• Computer provided by Laboratory Express or meet technical specifications
• Available during scheduled shift hours with reliable attendance
• Must reside in authorized work-from-home states

What We Offer

• Competitive pay: $27-32/hour based on customer service experience
• Work from home: 100% remote position with flexible scheduling options
• Full benefits: Health insurance, dental, vision, 401k matching
• Paid training: Comprehensive 2-week virtual training program
• Career growth: Advancement opportunities into specialized remote healthcare roles
• Equipment provided: Computer and necessary technology supplied
• Flexible schedules: Multiple shift options available including evenings and weekends