Virtual Certification Specialist – Live Training & Content

Nexrep; Portland (ME); Hybrid; USD 36,000 - 52,000; Part time

Job summary

NexRep is seeking a Certification Specialist to deliver client content to contractors and format it for virtual sessions. You will re-certify existing contractors on new client information and collaborate with campaign managers to keep policies current.

Responsibilities include running live sessions, creating content, and conducting 1:1 meetings with contractors who fall behind. This is a temporary non-exempt role requiring flexible hours, including nights and weekends.

Qualifications

• Outstanding verbal and written communication skills.
• Organized and careful about time management.
• Own laptop or desktop computer with HD webcam.
• Fast and stable internet connection.
• Headset fitted with a microphone.

Responsibilities

• Present and convey information from NexRep’s clients to the independent contractors in a live virtual environment.
• Co-facilitate certification groups.
• Complete daily roll-ups to Operations on the progress of the class.
• Collaborate with campaign managers to keep client policies up to date.
• Create and update content for Certification.
• Get feedback from independent contractors to identify trends.
• Host refreshers to keep contractors updated on policies and products.
• Implement and evaluate techniques used for certifying contractors.
• Meet with contractors 1 x 1 when they are behind on certification content.
• Help new contractors in their first 1-2 weeks of service after certification.

Tools

Microsoft Office 365

Excel

PowerPoint

Job description

NexRep is seeking a Certification Specialist to deliver client content to contractors and format it for virtual sessions. You will re-certify existing contractors on new client information and collaborate with campaign managers to keep policies current.

Responsibilities include running live sessions, creating content, and conducting 1:1 meetings with contractors who fall behind. This is a temporary non-exempt role requiring flexible hours, including nights and weekends.