Virtual Care Customer Service Representative

Modern Animal, Inc.; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

A leading veterinary service provider is seeking a part-time Virtual Care Customer Service Representative. The role requires over 5 years of customer service experience, preferably in a veterinary setting. Candidates should be comfortable with technology and possess strong ownership skills. The position offers flexible hours and the potential for rewarding interactions with pet owners.

Qualifications

• 5+ years of experience in a customer service role within a concierge-level or white-glove support environment.
• Prior veterinary experience in a small animal clinic preferred.
• Proven ability to take full ownership of client concerns.

Responsibilities

• Deliver consistent, high-quality service by addressing inquiries with professionalism.
• Engage with members through various communication channels.
• Take ownership of customer concerns from start to resolution.

Skills

Customer service experience

Bilingual communication

Empathy

Technology proficiency

Tools

Customer support software

Medical record software

Job description

A company is looking for a Virtual Care Customer Service Representative - Part Time.

Key Responsibilities

• Deliver consistent, high-quality service by addressing inquiries with professionalism and empathy
• Engage with members through various communication channels, utilizing software tools to provide effective solutions
• Take ownership of customer concerns from start to resolution, ensuring a seamless experience

Required Qualifications

• 5+ years of experience in a customer service role within a concierge-level or white-glove support environment
• Prior veterinary experience in a small animal clinic; 3+ years preferred
• Proven ability to take full ownership of client concerns, ensuring timely resolution
• Comfort with technology, including customer support and medical record software
• Bilingual candidates preferred to enhance communication and service