Virtual Call Center Agent

Konsus, Inc. (Superside); United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Virtual Call Center Agent to manage calls relating to appointment scheduling and general inquiries. This role involves effective communication, client management, and experience in a related field. The ideal candidate should possess a high school diploma and have the ability to work from home while providing top-tier customer service.

Qualifications

• Prior veterinary or call center experience in a medical setting preferred.
• Ability to work 30-40 hours a week from home.
• Comfort working with a laptop.

Responsibilities

• Field calls from prospective clients in a timely manner.
• Schedule client appointments efficiently while ensuring satisfaction.
• Manage high volume of inbound and outbound calls.

Skills

Basic typing skills

Ability to work remotely

Customer service

Education

High school diploma or equivalent

Job description

A company is looking for a Virtual Call Center Agent responsible for managing calls from clients seeking appointment scheduling and general inquiries.

Key Responsibilities

• Field calls from prospective clients in a timely and friendly manner
• Schedule client appointments efficiently while ensuring satisfaction
• Manage high volume of inbound and outbound calls and provide feedback to management

Required Qualifications, Training, and Education

• High school diploma or equivalent
• Prior veterinary or call center experience in a medical setting is preferred
• Ability to work remotely and productively as part of a team
• Availability to work 30-40 hours a week from home
• Basic typing skills and comfort working with a laptop