Virtual Branch Support Centralized Review & Reporting Analyst

Citi; Jacksonville (FL); On-site; USD 62,000 - 88,000; Full time

Job summary

A leading financial institution seeks a Virtual Branch Support Centralized Review & Reporting Analyst to ensure compliance and mitigate risks within branch operations. Candidates should possess strong organizational, analytical, and communication skills, with relevant experience of 2-5 years in a banking environment. Join a team dedicated to safeguarding the firm's reputation and assisting with operational integrity.

Benefits

Medical, dental & vision coverage

401(k) plan

Paid time off packages

Qualifications

• 2-5 years previous experience required.
• Ability to prioritize and adapt to change.
• Demonstrates clear written and verbal communication skills.

Responsibilities

• Plans, tests and reports on Operational Risk findings.
• Tests and monitors key controls across product lines.
• Documents, implements, and executes Corrective Action Plans.

Skills

Organizational skills

Interpersonal skills

Communication skills

Analytical Thinking

Project Management

Education

Bachelor’s/University degree

Tools

MS Office

Job description

Virtual Branch Support Centralized Review & Reporting Analyst

The position resides within the Virtual Branch Support department and is primarily responsible for providing support to the branch network in the review of employee outgoing emails. The candidate must possess knowledge of the branch banking environment and risk/control activities, excellent analysis and judgement skills, and strong organization and communications skills.

Responsibilities:

• Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Provides governance and oversight may include (not limited to) technology operational risk, risk for example.
• Plans, tests and reports on Operational Risk findings associated with employee outgoing emails.
• Tests and monitors key controls which have been identified for each product line and document results.
• Liases with business and line control officers on any deficiencies or control gaps.
• Ensures appropriate remedial actions are in place where deficiencies are identified.
• Documents, implements and executes Corrective Action Plan (CAP) for management of control issues
• Additional duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years previous experience
• Excellent organizational skills, ability to prioritize and adapt to change
• Demonstrated interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to both work collaboratively and independently; ability to navigate a complex organization
• Proficient in MS Office applications ( Excel, Word, PowerPoint)
• Project management skills, MCA knowledge

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

The position resides within the Virtual Branch Support department and is primarily responsible for providing support to the branch network in the review of employee outgoing emails. The candidate must possess knowledge of the branch banking environment and risk/control activities, excellent analysis and judgement skills, and strong organization and communications skills.

Responsibilities:

• Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Provides governance and oversight may include (not limited to) technology operational risk, risk for example.
• Plans, tests and reports on Operational Risk findings associated with employee outgoing emails.
• Tests and monitors key controls which have been identified for each product line and document results.
• Liases with business and line control officers on any deficiencies or control gaps.
• Ensures appropriate remedial actions are in place where deficiencies are identified.
• Documents, implements and executes Corrective Action Plan (CAP) for management of control issues
• Additional duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years previous experience
• Excellent organizational skills, ability to prioritize and adapt to change
• Demonstrated interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to both work collaboratively and independently; ability to navigate a complex organization
• Proficient in MS Office applications ( Excel, Word, PowerPoint)
• Project management skills, MCA knowledge

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$62,620.00 - $87,380.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Constructive Debate, Design Controls, Escalation Management, Issue Management, Operational Risks, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jun 23, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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