Virtual Banker - Client Experience Associate

First Horizon Bank; Knoxville (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Virtual Banker to enhance client experiences through exceptional service. In this dynamic role, you'll be the first point of contact for clients, addressing their banking needs and ensuring satisfaction. The position requires strong communication skills and the ability to navigate multiple applications effectively. You'll work in a collaborative environment where your contributions directly impact client relationships. If you're passionate about delivering outstanding customer service and thrive in a fast-paced setting, this opportunity is perfect for you!

Qualifications

• High school diploma or equivalent required.
• Minimum two years of customer service experience needed.

Responsibilities

• Respond to client inquiries in a friendly manner.
• Tackle client service inquiries and issues from the first call.

Skills

Customer Service

Verbal Communication

Written Communication

Problem-Solving

Bilingual (English and Spanish)

Attention to Detail

Education

High School Diploma or Equivalent

Customer Service Experience

Tools

Computer Applications

Job description

Virtual Banker - Client Experience Associate

Job Category: Customer Service

Requisition Number: VIRTU012964

Posted: January 29, 2025

Employment Type: Full-Time

Location: On-site

Rate: $20 USD per hour

Locations

Showing 1 location

Description

Location: On site at location listed in job posting.

Start Date: Monday, March 3, 2025

Please note: this is NOT a remote nor work from home position.

Get ready for an exhilarating role as a Virtual Banker, where you'll be the driving force behind delivering an exceptional experience to our clients. As a Virtual Banker, you'll work both independently and as part of a dynamic team to ensure our clients' banking needs are met with precision and efficiency. Each client interaction is an opportunity to strengthen the bond between the bank and the client, all while living up to First Horizon's brand promise of Understanding in Action.

• Swiftly respond to client inquiries in a friendly and courteous manner.
• Tackle client service inquiries and issues right from the first call.
• Help clients understand the fundamentals and benefits of the products and services we offer.
• Spot any issues that negatively impact the client experience and escalate them through the appropriate channels.

Education/Work Experience Requirements:

• High school diploma or equivalent required
• Minimum two years of customer service experience or equivalent combination of education, training, and experience
• Strong computer skills and ability to use multiple applications simultaneously
• Bilingual in English and Spanish is a plus
• Excellent verbal and written communication skills with emphasis on grammar and etiquette
• Strong problem-solving skills, customer advocacy, attention to detail, and a commitment to maintaining confidentiality

Shifts:

• Shifts starting from 7am through 1:30pm Monday through Friday; Saturday shifts are required

Training Schedule:

• 8 weeks duration - Week 1-3: Monday - Friday 8:30 am - 5:00 pm, Week 4-7: Work assigned scheduled shift; Week 8: Monday - Friday 8:30 am - 5:00 pm, Week 9: Work assigned scheduled shift

About Us

First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets,