Virtual Assistant for a Wellness Brand

LTVplus; Brandon (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company delivering exceptional customer experiences is looking for a Customer Support Specialist. This remote role involves assisting customers through Gorgias and managing social media interactions. Ideal candidates are organized, proactive, with strong communication skills, and a familiarity with tools like Shopify and Notion. Join a vibrant team that values flexibility and diversity while enhancing client satisfaction.

Qualifications

• Solid customer support experience using Gorgias.
• Familiar with e-commerce spaces, especially Shopify.
• Strong communicator, organized, and detail-oriented.

Responsibilities

• Respond to customer inquiries via Gorgias, email, and chat.
• Manage social media postings and engagement.
• Document workflows and maintain internal knowledge base.

Skills

Customer support experience

Communication

Detail-oriented

Proactive

Tools

Gorgias

Shopify

Notion

Slack

Loom

Google Workspace

CRM systems

Job description

MRF: F752

Is This YOU? Then We Want to Meet You!

• You have solid customer support experience using Gorgias and are familiar with the e-commerce space, particularly Shopify workflows.
• You're a strong communicator—clear, confident, and professional, both in writing and speaking.
• You love tools like Loom, Notion, Slack, and Google Workspace, and you’re quick to learn others.
• You’re naturally proactive—you don’t wait to be told what to do; you identify needs and take action.
• You're organized, detail-oriented, and comfortable working independently in a remote setup.
  
  

Bonus points if you’re tech-savvy, love documenting processes, and are open to working in adult media content environments.

Sound like a fit? We’d love to have you on our team! Who We Are: At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversityin everything we do. We work with various clients, bringing personalized support to enhance their customer experiences. Your Mission Will Be To:

Customer Support (Gorgias & Email)

• Respond to customer inquiries via Gorgias, email, and chat.
• Ensure issues are resolved or escalated in a timely and professional manner.
• Monitor support queues and identify recurring concerns or opportunities for improvement.
  
  

Social Media Management

• Schedule and publish posts on platforms like Instagram, Facebook, and LinkedIn.
• Monitor comments and messages; escalate complex concerns when needed.
• Assist in reporting performance metrics and identifying engagement trends.
  
  

Workflow Documentation (Loom & Slack)

• Record Loom videos to explain workflows and create internal training content.
• Build and maintain an internal knowledge base of SOPs and onboarding materials.
  
  

Administrative Support

• Manage inboxes, calendars, meetings, and follow-ups.
• Keep CRM systems and cloud records updated and organized.
• Support day-to-day team operations and ensure smooth communications.
  
  

Project Management (Notion)

• Use Notion to manage and track tasks and projects across teams.
• Keep project boards up to date and organized.
• Proactively log new tasks, update progress, and communicate via Slack and Notion.
  
  

E-Commerce Operations (Shopify)

• Assist with order tracking, product updates, and other Shopify maintenance
• Coordinate with fulfillment partners like ShipBob to ensure accurate and timely shipping.
  
  

️ Tech Checklist – Gotta Have It!

• Gorgias, Shopify, Notion, Slack, Loom, Google Workspace, Trello/Asana, CRM systems
• Experience with ShipBob or other 3PLs is a plus!
  
  

Nice to Have:

• A problem-solving mindset with a sense of ownership
• Comfort in fast-paced, remote-first work environments
• Excellent attention to detail and organizational skills
• Bring your skills to a team that values operational excellence and loves clean data as much as you do.
  
  

Apply now and let’s make order magic happen!

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.