Virtual Assistant

Hey Lieu; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

A dynamic service company is seeking a remote Customer Support Representative to handle administrative tasks and phone-based service. The ideal candidate should have strong customer service skills and be tech-savvy. Responsibilities include answering calls, managing schedules, and supporting sales. This full-time role requires excellent English communication and offers a night shift alignment with U.S. hours.

Qualifications

• Proven experience in customer service, telemarketing, or sales support.
• Excellent English communication skills for speaking and writing.
• Comfortable professional phone handling.

Responsibilities

• Answer and make calls to customers for support.
• Handle inquiries and provide accurate product information.
• Conduct outbound follow-up calls for quotes.

Skills

Customer service experience

Excellent English communication

Phone handling

Multitasking

Tools

Google Workspace

CRM tools

Call platforms

Job description

Position Overview

This role involves a combination of administrative tasks, phone-based customer service, and sales support. You’ll be expected to make and receive calls, follow up with leads, and support our clients in maintaining strong customer relationships. The ideal candidate is detail-oriented, tech-savvy, and has excellent spoken and written English.

Key Responsibilities

• Answer and make calls to customers for support, scheduling, or follow-ups
• Handle inquiries and provide accurate information on products/services
• Conduct outbound follow-up calls for quotes, estimates, or lead nurturing
• Manage calendars, inboxes, and basic admin tasks
• Update customer information and notes in CRM tools
• Assist with tracking leads and preparing simple reports or documentation
• Provide general sales support and assist in building customer relationships

Qualifications

• Proven experience in customer service, telemarketing, or sales support
• Excellent English communication skills (both spoken and written)
• Comfortable handling phone calls professionally
• Familiarity with tools like Google Workspace, CRMs (e.g., HubSpot, SmartMoving), and call platforms (e.g., RingCentral, Aircall)
• Highly organized and able to multitask in a remote work environment
• Reliable internet connection and a quiet, professional work setup

Work Schedule

• Night shift (to align with U.S. hours)
• Remote position
• Full-time (40 hours/week)

How to Apply

If you're confident on the phone and ready to support growing U.S. businesses, we’d love to see your resume and a short video introduction. Apply now and become part of a supportive, remote-first team.