Virtual Assistant

Porch Group; United States; Remote; USD 11,000 - 13,000; Full time

Benefits offered by this job

Medical insurance

Accident insurance

Retiral benefits

12 company-paid holidays

Maternity and paternity leaves

Weekly wellness events

Job summary

Porch Group is seeking a Virtual Assistant to support our inspection partners from India in a remote capacity. You will field calls, texts and emails for multiple teams, provide price quotes and actively book home inspection appointments using our booking software, ensuring a high-quality customer experience.

Training lasts 2 months with night-shift alignment to US CDT hours. During and after training, you will maintain excellent communication, manage multiple systems, and follow defined SOPs to

Qualifications

• 4+ years in customer service roles.
• 2+ years in executive assistant or equivalent roles.
• 2+ years in remote positions.

Responsibilities

• Field incoming calls, texts and emails for teams.
• Answer client questions and provide price quotes.
• Schedule home inspection appointments via booking software.
• Respond to emails, texts and voicemails with a strong customer experience.

Skills

Customer service

Executive support

Remote work

Communication

Data entry

Digital communication

Multitasking

Bilingual support

Tools

Booking software

CRM software

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1. providing the best services for homebuyers
2. led by advantaged underwriting in insurance
3. to protect the whole home

As a leader in the home services software-as-a-service("SaaS") space, we've built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Description

JobTitle: Virtual Assistant

Location: India

WorkplaceType: Remote

Job Summary

ThefutureisbrightforthePorch Group, andwed'dloveforyoutobe apartofitas a Virtual Assistant

The job consists of fielding incoming calls, texts, and emails for the companies your team is responsible for supporting. Multiple times a day, you will be answering client questions, providing price quotes, and selling customers on why they should book a home inspection with "your" company. Remember, you are the "front desk." Our inspection companies rely on their ACC team to book appointments and keep their calendars busy. Multiple times a day, you will schedule home inspection appointments by collecting and entering specific details into our booking software, responding to general office correspondences (email, text, voicemail), and providing a great customer experience.

At ACC, we don't sugar coat it, the job is challenging due to our high standards of quality and the many details involved in effectively serving our customers. However, we invest heavily in each team member and do everything we can to ensure each individual can thrive and succeed in their position - that is why our average tenure is over SIX years, a statistic we are proud of and hope to continue to extend.

WhatYouWillBringas Virtual Assistant

• 4 years in Customer Service roles
• 2 years in Executive Assistant (or equivalent) roles
• 2 years in Remote positions
• Strong communication and language skills: English speaking is a must.
• Ability to accurately enter notes, data, and client information and navigate websites and standard software applications.
• Strong digital communication skills (email, chat, text, etc.)
• Must be able to demonstrate the ability to multitask across multiple systems, customer scenarios, and communication channels
• We love bilingual team members, but we also need them to have clear and effective communication in our client's native tongue.
• Must be detail-oriented, accurate, and committed to following defined processes (we call them our SOP or Standard Operating Procedures).
• Must be able to demonstrate good judgment and decision-making abilities when there isn't a clear answer - we want you to feel empowered!
• Strong computer skills: You will be on a computer for your entire shift.
• Ability to accurately enter notes, data, and client information and navigate websites and standard software applications.
• Strong digital communication skills (email, chat, text, etc).
• Must be able to demonstrate the ability to multitask across multiple systems, customer scenarios, and communication channels.
• During the first 2 months (training period).
• This role requires full and ongoing overlap with Porch's U.S. CDT business hours during training (7:00 PM IST - 3:00 AM IST). A Night Shift Allowance is applicable for this position in line with company policy.
• Post-training (regular shift): Following the training period, this role requires full and ongoing overlap with Porch's U.S. CDT business hours (9:30 PM IST - 5:30 AM IST). A Night Shift Allowance is applicable for this position in line with company policy.

Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

WhatYou WillGetSupportingPorch Group

Pay Range*: INR 10, 68,800 - INR 12,50,000 annually

*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.

Our benefits package will provide you with comprehensive coverage for your health, life, and financial well-being.

• Our benefits include medical insurance, accident insurance and retiral benefits.
• Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity Leaves, and weekly wellness events.

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.