Virtual Assistant

MCI; Richmond (VA); Remote; USD 35,000 - 50,000; Full time

Job summary

MCI, a leading BPO company, is seeking a detail-oriented Virtual Assistant for remote work. The role involves administrative tasks, requiring excellent organizational and communication skills. Ideal candidates are motivated, with prior experience and proficiency in MS Office. Join a dynamic team that values your contributions and offers competitive benefits.

Benefits

Paid Time Off

Health Benefits

Retirement Savings options

Paid Training

Incentives & Rewards

Qualifications

• Proven experience as a Virtual Assistant or Office Admin Assistant.
• Excellent written and verbal communication skills.
• Ability to type swiftly and accurately.

Responsibilities

• Perform a variety of administrative duties.
• Schedule meetings and manage a contact list.
• Respond to emails and phone calls.

Skills

Organizational Skills

Communication Skills

Problem Solving

Time Management

Attention to Detail

Education

Experience as a Virtual Assistant

Tools

MS Office

Job description

Remote Work-at-Home

JOB TYPE

Full-Time

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a highly organized and detail-oriented Virtual Assistant to join our remote team. The virtual assistant's primary responsibility is to be organized, prioritize tasks, complete tasks efficiently, and support the Executive Assistant.

The ideal candidate should have an excellent command of the English language, a strong work ethic, and prior administrative experience. Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

The successful candidate will be enthusiastic, confident, and flexible. They should be able to demonstrate good organizational skills, including the ability to multi-task, prioritize work under pressure, and complete tasks within deadlines.

Key Responsibilities

• Perform a variety of administrative duties
• Accurately and efficiently capture and input various forms of information into the company database
• Keep all filing systems up to date
• Provide support in a team-based environment
• Communicate effectively with stakeholders
• Respond to emails and phone calls
• Schedule meetings
• Book travel and accommodations
• Manage a contact list
• Prepare customer spreadsheets and keep online records
• Create presentations as assigned
• Meet team productivity and accuracy standards
• Ensure confidentiality while handling sensitive information
• Follow policies, procedures, and assigned workflows set by department leadership
• Perform other administrative tasks and duties as needed

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, driven, and confident applicants are encouraged to apply. Ideal candidates are highly motivated and dedicated.

• Proven experience as a Virtual Assistant or Office Admin Assistant (preferably within a BPO)
• Knowledge of office management systems and procedures
• Proficiency in MS Office (Excel and PowerPoint)
• Excellent time management skills and ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• High-speed internet connection (Download speed of 20Mbps+)
• Ability to type swiftly and accurately (20+ words per minute)

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to program and location

• Willing to submit up to a LEVEL II background and/or security investigation with fingerprint. Job offers are contingent on results.
• Willing to submit to drug screening. Job offers are contingent on results.

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe your hard work deserves recognition and reward. Our packages are competitive and designed to grow with you. Starting compensation depends on experience, with various benefits and incentives.

What You Can Expect From MCI

Our team enjoys:

• Paid Time Off and holidays
• Incentives & Rewards including cash bonuses, electronics, vacations, and cars
• Health Benefits: medical, dental, vision after 30-90 days
• Retirement Savings options
• Disability and Life Insurance
• Career Growth opportunities
• Paid Training
• Engaging work environment
• Casual Dress Code

Physical Requirements

This role is largely sedentary, requiring sitting/standing for long periods, operating office equipment, and occasional movement. Ability to lift up to 40 pounds may be needed.

REASONABLE ACCOMMODATION

We provide accommodations for qualified applicants with disabilities, in accordance with ADA. Please contact Human Resources for assistance.

DIVERSITY AND EQUALITY

We embrace diversity and are committed to an equal-opportunity environment. Discrimination and harassment are not tolerated. We consider qualified applicants with criminal histories in accordance with law.

About MCI (Parent Company)

MCI offers industry-leading solutions for CX and DX challenges, including BPO, staff augmentation, contact center services, and IT services. Recognized as a fast-growing company, MCI operates multiple facilities and employs over 10,000 individuals, serving diverse clients across North America.

DISCLAIMER

This description provides a general overview and is not exhaustive. Duties may change, and employment can be terminated at any time by either party.