Virtual Assessments - Energy Auditor I

AM Conservation Group; Asheville (NC); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Energy Auditor to join their team. In this role, you will conduct virtual inspections of buildings to assess energy usage and provide recommendations for optimizing efficiency. You'll engage with diverse clients, educate them on energy-saving practices, and help them navigate rebate programs. This position offers the opportunity to make a significant impact on energy conservation efforts while working in a supportive and innovative environment. If you're driven by sustainability and enjoy interacting with others, this is the perfect role for you.

Qualifications

• 2+ years of experience in energy efficiency or related field.
• Certifications in energy efficiency preferred.

Responsibilities

• Conduct virtual energy assessments and recommend efficiency improvements.
• Educate customers on energy-saving devices and rebate programs.
• Deliver high-quality virtual auditing services.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Data entry

Research skills

Technological adeptness

Ability to explain complex matters

Education

Residential building construction

Heating and Air Conditioning certification

Energy efficiency designations or certificates

Tools

Microsoft Office

Energy modeling software

Job description

Posted Tuesday, February 18, 2025 at 6:00 AM

As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times – to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry’s top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization’s integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.

We believe the organization’s most “precious resources” are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.

Position Summary

We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy-saving goals. Franklin Energy has developed numerous software products that are included as part of our program delivery, in addition to some limited direct software sales and consulting agreements.

The Energy Auditor – Virtual will virtually inspect buildings to assess current energy use, then make recommendations to optimize efficiency and minimize cost. This role is primarily responsible for completing virtual walk-through energy efficiency assessments, providing instruction for customers to install energy efficiency equipment and products, and for deepening customer awareness of and participation in rebate programs and the utility’s demand-side management programs. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• In advance of appointments, review and analyze data, including online building site information, energy usage and customer-reported information and images, then determine preliminary opportunities for efficiency and savings.
• Deliver professional, high-quality, and efficient virtual energy auditing services to utility customers over the phone, text and/or video chat. Initiate conversations regarding energy usage and build quick rapport with utility customers in a virtual setting.
• Complete virtual (video, phone and/or chat) walk through energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement/crawl space, attic, and exterior perimeter of building if safely accessible for the customer) and promote behavioral change.
• Provide thorough education to end users regarding energy efficiency. Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates and answering related questions.
• Instruct on the installation of energy saving devices including lighting, smart thermostats, hot water saving devices, and the like.
• Compose and deliver audit reports containing the results of the energy analysis and recommendations for improved energy efficiency.
• Actively identify and recommend ways to improve program operations and delivery.
• Continuously drive improvements in quality, customer satisfaction and productivity.
• Accurately complete and maintain all required paperwork, records, and documents, etc.
• Follow and comply with all safety and work rules, regulations, and practices.
• While this role is primarily remote, there may be times when field support may be required.

Position Requirements

Education and Experience

• One of the following:
• Residential building construction
• Heating and Air Conditioning System install, sales or service.
• Other energy efficiency designations or certificates including:
• Advanced Home Energy Professional (HEP)
• Building Analyst
• Envelope Professional
• Residential Building Envelope Whole House Air Leakage Controller Installer
• Heating
• Air Conditioning and Heat Pump
• Air sealing and building insulation experience.
• Customer Interview & Sit Down – articulate findings and recommendations.
• BPI Fundamentals or above
• Two years of previous related work experience
• 1-2 years of experience in marketing, community organizing, education, customer service or a related field – Virtual experience preferred.

Required Skills, Knowledge, and Abilities

• Excellent verbal and written communication skills.
• Ability to interact well with customers and coworkers in a virtual environment.
• Good research and organizational skills.
• Ability to explain complicated matters to a variety of individuals in a virtual environment.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Technologically adept.
• Strong data entry skills in entering information in tracking systems/databases.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Basic understanding of methods used for technical and cost savings analysis and reporting.
• Basic understanding of energy modeling software.
• Basic understanding of energy conservation principles and techniques.

Licenses & Certifications

• Valid driver’s license

Travel Requirements

• Willingness to travel less than 10% of the time.

The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.