Virtual Apron Support Specialist (Bath) - Remote

The Home Depot; Atlanta (GA); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading home improvement company seeks a Virtual Apron Support Specialist to enhance customer relationships and drive sales through exceptional service. This remote role requires engaging with online and in-store customers, providing tailored solutions and utilizing the Online Configurator Tool. Potential candidates should be experienced in customer service and have a passion for helping others, with a focus on consultation and product knowledge.

Qualifications

• Must be 18 years of age or older.
• 3+ years of relevant work experience preferred.
• Passion for providing excellent customer service.

Responsibilities

• Facilitate inbound calls and qualify customers.
• Drive sales through consultative selling.
• Follow-up with vendors and stores on customer projects.

Skills

Negotiation

Customer Service

Communication

Consultative Selling

Education

High school diploma and/or GED

Tools

Microsoft Office Suite

Job description

Join to apply for the Virtual Apron Support Specialist (Bath) - Remote role at The Home Depot.

Position Purpose

The Virtual Support Specialist is part of the Services Operations Selling Center Contact team. This role engages and supports both online customers and can interact virtually with our in-store customers. The Virtual Apron Support Specialist is responsible for providing tailored suggestions and solutions by understanding a customer’s needs that inspire our customers to purchase from the Home Depot. The Virtual Support Specialist is responsible for creating, maintaining, and improving customer relationships while interacting with associates and customers on a daily basis during sales, product, and installation inquiry transactions. This role is responsible for qualifying new customers with the desire to customize products and sell directly to customers or as needed, or create opportunities for more complex designs to transfer to a Virtual Apron Design Specialist. The Virtual Apron Support Specialist will also assist customers as applicable with leveraging the online configurator tool, helping with solutions to general inquiries, answering questions about order status, following up with vendors/providers/stores on customer projects, making outbound calls to follow up on online requests and in-store leads, sharing the value of working with the Home Depot, and obtaining payment to ensure our customers have a great experience with the Virtual Apron.

Key Responsibilities

• 40% - Customer Service - Facilitating inbound calls, qualifying customers, warm transferring to the appropriate teams, Online Configurator Tool assistance
• 30% - Sell - Drive sales through consultative selling, contribute to personal and team sales goals while engaging customers in a professional manner via phone and/or online.
• 20% - Support - Follow-up with vendors and stores on customer projects to help expedite and communicate timelines
• 10% - Other - Job duties as assigned by the manager

Additional Details

• This Position typically reports to the Contact Center Supervisor.
• This Position has 0 Direct Reports.
• Typically requires overnight travel less than 5% of the time.
• Most of the time is spent sitting in a comfortable position with frequent movement; rare need to lift light articles.
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent.

Minimum Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• Working knowledge of Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with customers.
• Consultative Selling Experience.
• Passion for providing excellent customer service.
• 3+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience.
• Advanced knowledge of door and window design and installation.
• Ability to perform responsibilities with minimal supervision.

Education & Experience

• High school diploma and/or GED required; 3+ years of relevant work experience preferred.

Competencies

• Action Oriented
• Decision Quality
• Tech Savvy
• Drives Results
• Organizational Savvy
• Professional, consultative communication skills.