Virtual Access Specialist

SmartRecruiters, Inc.; Chicago (IL); Remote; USD 66,000 - 126,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

AbbVie in the United States seeks a remote Virtual Access Specialist to educate and address Health Care Provider questions about patient access and reimbursement. This non-clinical role targets HCP offices within the assigned geography to improve access and navigation through payer processes and program eligibility.

Responsibilities include educating providers on access programs, staying current with payer requirements, and building relationships with field teams to ensure seamless Rx status

Qualifications

• 3-5 years of experience in account management, payer account management, and/or access and reimbursement.
• Understanding of payer policy processes, published criteria and documentation for coverage, coding, prior authorization, and appeal processes.
• Knowledge of commercial and governmental payer access dynamics.
• Ability to navigate cross-matrix environments with clear, concise communication.

Responsibilities

• Educate HCPs on patient support programs and AbbVie tools.
• Be a subject matter expert on local, regional, and national payer policies.
• Develop and sustain relationships with providers within the territory.
• Coordinate with FRMs, HCPs, and stakeholders to update Rx status and eligibility.
• Incorporate approved resources to support HCP education initiatives and patient experience.
• Identify and report payer trends to Patient Services and market access teams.
• Take ownership of process improvements to enhance system efficiency and patient access.

Skills

Cross-functional collaboration

Strong communication

Payer knowledge

Education

Bachelor’s/Associate degree in sciences/business

Job description

• Compensation: USD 65,500 - USD 125,500 - yearly

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

Job Description

The Virtual Access Specialist acts as a non-clinical virtual resource that is available to educate and address Health Care Provider (HCP) questions about patient access. This is a remote role that calls directly on HCP offices in the assigned, specific geography to address questions about patient access & reimbursement. Provides expertise on coverage and reimbursement barriers to better enhance the patient experience and effectively navigate the complexities of the local healthcare landscape and overcome access barriers. Responsibilities include educating HCPs about access and reimbursement via AbbVie approved support tools, advising HCPs on patient prescription status, program eligibility, and educating offices on payer processes and procedures.

Specific Responsibilities:

• Educate HCPs on patient support programs, including approved access and reimbursement through AbbVie support tools and services.
• Be a subject matter expert on relevant local, regional, and national payer policies to appropriately educate providers on payer requirements.
• Develop and sustain relationships with relevant providers within the territory. Utilize strong communication skills to facilitate clear, concise, and efficient information exchanges with Field Reimbursement Managers (FRMs), HCPs, and other stakeholders.
• Effectively work in a high cross-matrix environment, implementing appropriate ways of working communication with teams in sales, market access, patient service peers, to update HCPs on Rx status and program eligibility.
• Demonstrate agility to effectively incorporate the use of approved resources and data to appropriately support HCP education initiatives that enhance the patient’s experience.
• Identify and report back payer trends related for approved products to Patient Services and market access account management teams.
• Take ownership of process improvement initiatives, continuously seeking ways to enhance system efficiency and patient access strategies.

Qualifications

• Bachelor’s degree or Associate degree in fields such as biological sciences, pharmacy, business related field, or equivalent preferred.
• 3-5 years of experience in account management, payer account management, and/or access and reimbursement.
• Thorough understanding of payer policy processes, published criteria and documentation for coverage, coding, prior authorization, and appeal processes.
• Demonstrated understanding of the rules, regulations and risks associated with provision of reimbursement support services.
• Comprehensive understanding of commercial and governmental payer access dynamics
• Strong communicator with proven ability to navigate cross-matrix environments, ensuring clear, concise, and timely information exchange between internal and external stakeholders to drive alignment.
• Utilize critical thinking to assess and prioritize workloads at the account level, ensuring optimal resource allocation and seamless operations

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemay ultimately pay more or less than the posted range. This range may bemodified in thefuture.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

This job is eligible toparticipate in our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremains in the Company'ssoleandabsolutediscretion unless and until paid andmay bemodified at the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.