VIP Travel Counselor (based in Hawaii)

Barmont; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Barmont is seeking a VIP Travel Counselor to provide exceptional travel services to executive clients, specifically in Hawaii. This full-time remote position involves managing travel requests, delivering high-quality support, and ensuring a seamless travel experience for high-profile travelers. Ideal candidates will have extensive corporate travel experience, exceptional communication skills, and a passion for service.

Qualifications

• 5+ years of corporate travel experience, focusing on VIP/executive travel.
• Proficiency in GDS systems, strong relationship management skills.
• Exceptional communication skills and ability to manage multiple priorities.

Responsibilities

• Manage travel requests via phone, email, and chat.
• Provide concierge-level consultation, ensuring quality and accuracy.
• Resolve travel challenges while exceeding performance standards.

Skills

Communication

Problem-solving

Interpersonal skills

Analytical skills

Attention to detail

Time management

Tools

GDS systems (Amadeus preferred)

Job description

Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. By connecting suppliers and corporate buyers through cutting-edge technology, we drive transparency, trust, and efficiency in travel management. Backed by industry-leading partners in booking technology, airlines, and innovative payment solutions, we are shaping the future of the industry.

We are seeking a VIP Travel Counselor (based out of Hawaii) to join our growing team. As the first point of contact for our executive travelers and travel arrangers, you will provide high-touch, personalized travel services that ensure seamless, exceptional travel experiences. Our VIP team is a dedicated, close-knit group, and you will work closely with peers and leadership to deliver an unparalleled level of service. If you have the expertise, professionalism, and dedication to support top-tier travelers, we’d love to hear from you! This is a full-time, remote position based out of Hawaii.

Responsibilities:

• Accurately and efficiently manage travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry standards are followed
• Deliver concierge-level consultation by providing personalized support beyond standard bookings, including upgrades, profile updates and special requests.
• Provide expert guidance on optimal routing, fares, international travel requirements, health restrictions, and corporate policies to ensure the best travel experience.
• Leverage creative problem-solving skills to proactively resolve travel challenges and optimize itineraries.
• Maintain a strong focus on quality, accuracy, and attention to detail, anticipating potential issues and mitigating them proactively.
• Meet and exceed key performance indicators (KPIs) related to quality, accuracy, and average handle time (AHT) while delivering an exceptional customer experience.
• Adhere to company standards regarding tool utilization, workflow processes, and attendance expectations.
• Thrive under pressure, adapting quickly to changing priorities and unexpected challenges.
• Foster a collaborative and service-oriented team environment, sharing best practices and supporting peers

• Must reside in Hawaii
• 5+ years of corporate travel experience, with a strong focus on VIP and executive-level travel services.
• Exceptional oral and written communication skills, with the ability to anticipate traveler needs and provide clear, professional, and personalized consultation.
• Advanced expertise in international travel, routing, fares, and complex exchanges, ensuring seamless and cost-effective solutions for travelers.
• Strong problem-solving and decision-making skills, with the ability to address immediate challenges while recommending long-term efficiency improvements.
• Ability to work independently while managing multiple priorities, maintaining a high standard of accuracy, customer service, and attention to detail.
• Proven ability to meet and exceed performance standards, including quality, accuracy, and efficiency metrics.
• Exceptional teamwork and collaboration skills, proactively supporting peers and fostering an inclusive and service-driven culture.
• Strong relationship management and interpersonal skills, with assertiveness and patience to handle complex travel requests and high-pressure situations.
• Solid analytical skills, ensuring accuracy in bookings, pricing, and compliance with corporate policies.
• Proficiency in GDS systems (Amadeus preferred) and the ability to quickly adapt to new technology and tools.
• Passionate about service and travel, consistently going above and beyond to deliver memorable experiences for VIP travelers.