VIP Travel Consultant III

American Express Global Business Travel; Lansing (MI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development

Inclusion programs

Job summary

American Express Global Business Travel VIP Travel Consultant III role focuses on delivering high-level travel planning and support for U.S. federal clients. You'll manage complex itineraries and end-to-end travel experiences with discretion and professionalism.

You will advise corporate travelers, coordinate domestic and international trips, and use Sabre to ensure policy compliance and seamless service. This position rewards accuracy, responsiveness, and proactive problem solving.

Qualifications

• GDS Sabre experience for corporate travel management.
• 5+ years as a travel consultant or equivalent.
• Strong written and verbal communication; detail-oriented.

Responsibilities

• Advise and arrange travel for corporate customers (individuals and groups).
• Research options and anticipate traveler needs to upsell services.
• Book domestic and international business travel across air, rail, road, and lodging.
• Utilize Sabre GDS to manage itineraries.
• Ensure compliance with travel policies and regulatory requirements.
• Provide proactive service and handle last-minute changes.
• Coach and mentor teammates to improve service levels.

Skills

GDS Sabre

5+ years experience

Professional communication

Attention to detail

Integrity & data privacy

Teamwork

Job description

United States

Full time

J-83998

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

The VIP Travel Consultant III is responsible for delivering exceptional, high level travel planning and support for high‑profile clients. This role manages complex itineraries, ensures seamless end‑to‑end travel experiences, and provides proactive solutions with the highest level of professionalism and discretion. The VIP Travel Agent anticipates client needs, responds promptly to last‑minute changes, and maintains strong relationships with premium travel partners. Success in this role requires excellent communication, impeccable attention to detail, and the ability to operate confidently in a fast‑paced, service‑oriented environment.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)

• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services

• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

• Global Distribution Systems (GDS) Sabre

• Ensure compliance with customers’ agreed travel policy, service provider policies, and regulatory requirements

• Use positive telephone service techniques and act on special customer requests

• Collaborate with your team to coach, mentor, and provide constructive feedback to improve service levels

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs

• Native GDS expertise (Sabre)

• 5+ Years of experience as a travel consultant

• Professional communication (written and verbal)

• Attention to detail.

• Act with integrity and look after personal traveler information

• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

• Resolving customer issues quickly and independently / with supplier

• Teamwork and openness to feedback

We accept military experience/certifications as a substitute for some requirements.

Because this role supports a United States Federal Government client, the successful candidate must be a U.S. Citizen; authorization to work in the United States alone is not sufficient. Employment is contingent upon the ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.

Location

United States

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/CWT%20US%20Benefits%20at%20a%20Glance.pdf?version=0)

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;