VIP Services Concierge - Waldorf Astoria Orlando

Hilton; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A prestigious hotel in Orlando seeks a VIP Services Concierge to enhance guest experiences. The role involves providing personalized assistance, managing inquiries, and ensuring guest satisfaction. Ideal candidates should possess strong customer service skills and a commitment to hospitality.

Qualifications

• Experience in hospitality or customer service roles.
• Ability to manage guest inquiries and complaints.

Responsibilities

• Provide personalized assistance and local area information to guests.
• Greet guests and respond to inquiries regarding hotel services.
• Address and resolve guest complaints and conduct research for solutions.

Skills

Customer Service

Communication

Job description

_Waldorf Astoria Orlando_ is seeking a **_VIP Services Concierge_** to join the _Front Office_ team.

This luxurious Forbes 4-star property is located near Walt Disney Resort, featuring 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets, including 3 restaurants, 2 bars, a pool, and in-room dining.

Classification: Full-Time
Shift: 8-hour shifts typically between 8 AM and 8:30 PM; must be available to work days, evenings, weekends, and holidays.
Pay: $18.20 per hour plus tips and full benefits.

Want to learn more? Visit our hotel website (https://www.waldorfastoriaorlando.com/), Facebook (https://www.facebook.com/waldorforlando), or Instagram (https://www.instagram.com/waldorforlando/).

What will I be doing?

As a VIP Services Concierge, you will serve as an ambassador of the hotel by providing personalized assistance and local area information to guests, ensuring a memorable experience through a variety of guest satisfaction initiatives.

• Greet guests warmly and respond to inquiries accurately regarding hotel services, local attractions, transportation, and other guest needs.
• Answer calls, manage messages, and handle mail, packages, and facsimiles.
• Arrange recreation, business, and dining activities, and respond promptly to requests for services such as medical, child care, or floral arrangements.
• Register VIP guests, input and retrieve information, confirm details, and promote Hilton marketing programs. Assign rooms based on guest preferences, code electronic keys, and provide necessary materials.
• Address and resolve guest complaints, conduct research for solutions, and remain calm during emergencies and busy periods.
• Distribute brochures and assist the Front Desk as needed.

What are we looking for?

Hilton has been a leader in hospitality since 1919, emphasizing our core values of hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency (