VIP Server - Vibrant Music Hall

Live Nation; Waukee (IA); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Entertainment operates venues worldwide and is seeking a food and beverage server with a passion for live music. You will provide attentive service, manage drink orders, and ensure safety and sanitation in a high-energy venue.

Responsibilities include assisting guests, handling payments, and maintaining a positive, inclusive atmosphere while upholding responsible alcohol service policies. Prior experience in live music settings is preferred.

Qualifications

• Ability to work late hours and have a flexible schedule.
• Experience with cocktail tray service and basic food service.
• Knowledge of responsible alcohol service and drink garnishes.
• Experience using point of sale systems in a fast-paced environment.
• 3 years' work experience interacting with people.
• Ability to handle intoxicated guests in a positive, safety-minded manner.

Responsibilities

• Anticipate and respond to guests' needs.
• Suggestively sell beverages and menu items; take orders.
• Answer guest questions and make recommendations; up-sell liquors.
• Communicate drink orders to bar via POS system.
• Deliver drinks and navigate large crowds.
• Maintain venue safety and sanitation standards.
• Follow venue policies and SOPs; identify guests under 30 for ID checks.

Skills

Late hours

Flexible schedule

Cocktail tray service

Food service

Responsible alcohol service

Drink recipes & garnishes

POS systems

Customer interaction

Dealing with intoxicated guests

Tools

POS systems

Job description

Job Summary

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

• Anticipate and respond to guests' needs
• Suggestively sell beverages and menu items; take orders
• Answer guest questions, make recommendations, up-sell liquors
• Communicate drink orders to bar through Point of Sales system
• Deliver drinks, maneuvering trays through large crowds
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Remove dirty glasses and dishes from tables including the lifting/moving of bus tubs up to 25lbs.
• Keep tables clean/wiped
• Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
• Maintain venue safety and sanitation standards
• Follow housekeeping standards per venue policy
• Keep current on all standard operating procedures
• Request identification from any guest who appears to be under 30 years of age
• Ensure responsible alcohol service per local ordinance alcohol awareness training and venue alcohol policies
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
• Receive payment and process cash, credit card or Traveler's check transactions according to venue policy
• Ensure that comp and void checks are processed according to HOB policy
• Assist other servers and staff as needed

WHAT THIS PERSON WILL BRING

Required

• Ability to work late hours
• Flexible schedule
• Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
• 3 years' work experience interacting with people in a positive environment
• Tolerance of all cultures, music and art forms
• Responsible Alcohol Awareness Training Certification or Equivalent
• Ability to deal with intoxicated guests in a positive and safety minded manner

Preferred

• Cash handling experience
• Experience recognizing valid ID's
• Experience in a live music environment

Physical Demands/Working Environment

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including re