VIP Server - Vibrant Music Hall

Live Nation, Inc; Waukee (IA); On-site; USD 17,000 - 25,000; Part time

Job summary

Live Nation Entertainment in Waukee, IA is seeking a part-time VIP Server for Vibrant Music Hall to deliver drinks and food to guests, maintain safety, and ensure a high-energy guest experience in a fast-paced venue.

The role requires late hours, strong customer service, knowledge of cocktail service and POS systems, and the ability to lift up to 25 lbs. Prior experience in live entertainment is preferred, with a focus on responsible alcohol service.

Qualifications

• Experience in fast-paced service environments.
• Ability to manage cash and perform card transactions.
• Strong customer service and communication skills.

Responsibilities

• Anticipate and respond to guests’ needs.
• Suggestively sell beverages and menu items; take orders.
• Answer guest questions and make recommendations.
• Communicate drink orders to the bar through POS.
• Deliver drinks and maneuver trays through crowds.
• Maintain atmosphere by circulating through the area.
• Clear tables and lift up to 25 lbs as needed.
• Keep tables clean and wipe surfaces.
• Handle spills and remove obstacles from floor.
• Adhere to venue safety and sanitation standards.
• Follow standard operating procedures.
• Request ID from guests under 30 and enforce alcohol policies.
• Identify intoxicated guests and refuse service with manager.
• Process payments and handle comps/voids per policy.
• Assist other servers and staff when needed.

Skills

Late hours

Flexible schedule

Cocktail tray service

Food service

Alcohol service

POS systems

Customer interaction

Alcohol awareness training

Dealing with intoxicated guests

Cultural tolerance

Tools

POS hardware

Job description

## VIP Server - Vibrant Music HallApplylocations: Waukee, IA, USAtime type: Part timeposted on: Posted Todayjob requisition id: JR-74350Job Summary:**WHO ARE WE?**Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a *Great Place to Work* organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.**WHO ARE YOU?**Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!**WHAT THIS ROLE WILL DO*** Anticipate and respond to guests’ needs* Suggestively sell beverages and menu items; take orders* Answer guest questions, make recommendations, up-sell liquors* Communicate drink orders to bar through Point of Sales system* Deliver drinks, maneuvering trays through large crowds* Maintain line of sight/atmosphere control by circulating through your work area throughout shift* Remove dirty glasses and dishes from tables including the lifting/moving of bus tubs up to 25lbs.* Keep tables clean/wiped* Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques* Maintain venue safety and sanitation standards* Follow housekeeping standards per venue policy* Keep current on all standard operating procedures* Request identification from any guest who appears to be under 30 years of age* Ensure responsible alcohol service per local ordinance alcohol awareness training and venue alcohol policies* Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager* Receive payment and process cash, credit card or Traveler’s check transactions according to venue policy* Ensure that comp and void checks are processed according to HOB policy* Assist other servers and staff as needed**WHAT THIS PERSON WILL BRING****Required:*** Ability to work late hours* Flexible schedule* Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems* 3 years’ work experience interacting with people in a positive environment* Tolerance of all cultures, music and art forms* Responsible Alcohol Awareness Training Certification or Equivalent* Ability to deal with intoxicated guests in a positive and safety minded manner**Preferred:*** Cash handling experience* Experience recognizing valid ID’s* Experience in a live music environment**Physical Demands/Working Environment:*** Working environment is fast-paced, often loud and stressful* Position requires extended periods of prolonged standing and working on your feet* Must be able to lift or move up to 25 lbs using proper lifting techniques**EQUAL EMPLOYMENT OPPORTUNITY**We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.**HIRING PRACTICES** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.