VIP & Premier Access Agent - On Call

Fontainbleau; Las Vegas (NV); On-site; USD 51,142,022 - 69,397,977; Full time

Benefits offered by this job

Competitive hourly pay

Job summary

Fontainebleau Las Vegas is seeking a VIP Premier Access Agent to provide personalized, seamless check-in experiences for VIP guests and coordinate exclusive amenities. You will tailor experiences, manage reservations, and ensure a warm welcome upon arrival.

The role involves coordinating dining, spa, and show bookings, handling confidential information with discretion, and collaborating with casino services and front desk teams to deliver exceptional service.

Qualifications

• Experience in guest service or hospitality preferred
• VIP services or guest registration experience desirable
• Excellent customer service and interpersonal skills
• Flexible schedule including nights/holidays/weekends

Responsibilities

• Greet VIP guests and manage seamless check‑in processes
• Coordinate VIP preferences and exclusive amenities
• Arrange dining, spa, salon, and show reservations for VIPs
• Handle confidential guest information with discretion
• Collaborate with Front Desk, Casino Services, Sales, and Revenue teams to ensure a memorable stay
• Monitor VIP feedback and contribute to loyalty programs
• Monitor VIP feedback and assist in loyalty and reward programs.

Skills

Guest service

VIP services

Communication

Multitasking

Microsoft Office

Education

High School diploma or equivalent

Tools

Hotel management systems

MS Office Suite

Job description

POSITION OVERVIEW

VIP Premier Access Agent is responsible for providing personalized and seamless check‑in experiences for VIP guests. This position plays a crucial role in offering exceptional guest service, coordinating exclusive amenities, and ensuring VIP guests receive a warm and attentive welcome upon their arrival.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Greet VIP guests with a warm and courteous demeanor, ensuring a seamless and efficient check-in process upon their arrival
• Coordinate and fulfill VIP guests' preferences and special requests, ensuring a highly tailored and memorable experience
• Organize and coordinate the provision of exclusive amenities and services for VIP guests, such as room preferences, welcome gifts, and personalized arrangements
• Handle sensitive and confidential information with the utmost discretion, respecting guest privacy and confidentiality
• Engage with VIP guests to confirm reservations, clarify any special requirements, and anticipate their needs during the check-in process
• Address any concerns or issues raised by VIP guests promptly and effectively, finding timely resolutions or escalating matters to relevant management
• Build positive and lasting relationships with VIP clientele, ensuring their loyalty and satisfaction
• Arrange all Concierge needs including booking dinner, spa, salon, and show reservations
• Coordinate transportation requests for pick-ups and drop-offs
• Collaborate with other hotel departments, including Casino Services, Front Desk, Sales, Entertainment, Nightlife, and Revenue Management to ensure a seamless and memorable experience for VIP guests
• Monitor VIP guest feedback, satisfaction levels, and preferences to identify areas for improvement and opportunities to enhance the guest experience
• Assist in implementing VIP loyalty and reward programs to enhance guest retention and satisfaction
• Maintain the organization of the VIP pantry, including brewing coffee, doing dishes, polishing glassware, serving pastries and unloading stock inventory
• Take refreshment orders and serve drinks to guests, ensuring prompt and courteous service
• Maintain a good inventory of Oshibori towels, including folding and washing towels
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School diploma or equivalent required
• Proven experience in a guest service or hospitality role, with experience in VIP services or guest registration preferred
• Excellent customer service, communication, and interpersonal skills, with a welcoming and professional demeanor
• Detail-oriented with the ability to multitask and prioritize tasks efficiently
• Familiarity with hotel registration procedures and the nuances of providing personalized VIP services
• Proficiency in using hotel management systems and Microsoft Office Suite (Word, Excel, Outlook)
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SAFETY and BENEFITS

$21.06 per hour