Self Parking Attendant - On Call

Fontainbleau; Las Vegas, Northern (NV, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Fontainebleau Las Vegas is hiring a Self Parking Attendant to welcome guests, guide them to parking, and handle transactions with a focus on safety and service. You will maintain equipment, assist with validations, and assist guests with parking questions in a fast-paced luxury setting.

The role requires a highschool diploma, cash handling experience, and a customer-centric, professional demeanor, with flexibility to work nights, holidays, and weekends.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-centric mindset with a passion for guest experiences.
• Proficiency in using valet parking systems.

Responsibilities

• Welcome guests and guide on parking procedures.
• Direct guests to available spaces for efficient use of parking areas.
• Collect parking fees, issue receipts, and manage cash securely.
• Monitor facility for cleanliness, safety, and functioning equipment.
• Manage traffic flow and ensure pedestrian safety.
• Process parking validations per policy.
• Provide information on parking rates and options.
• Address guest concerns and escalate when needed.
• Maintain professional appearance and uniform.

Skills

Customer service

Communication skills

Polished demeanor

Cash handling

Education

High school diploma or equivalent

Tools

Valet parking systems

Job description

POSITION OVERVIEW

The Self Parking Attendant is responsible for assisting in the self-parking area and ensuring guests have a seamless and positive parking experience. This position involves providing excellent customer service, assisting guests with parking procedures, and maintaining the organization and cleanliness of the self-parking facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Welcome guests with a warm and friendly demeanor, providing assistance and guidance on parking procedures in the self-parking area
• Direct and guide guests to available parking spaces, ensuring efficient use of parking areas
• Accurately collect parking fees from guests, issue receipts, and maintain a secure cash handling process
• Monitor the self-parking facility, ensuring cleanliness, safety, and proper functioning of equipment (e.g., ticket dispensers, payment machines)
• Manage vehicular traffic to ensure smooth flow and prioritize pedestrian safety
• Verify and process parking validations or discounts as per the property's policies
• Provide information about parking rates, payment options, and any other relevant details to guests
• Address guest concerns or issues related to parking with empathy and efficiency, finding timely resolutions or escalating matters to the Supervisor or relevant management
• Maintain a professional appearance, wearing a well-maintained uniform and name tag
• Foster positive guest relations by being approachable, courteous, and attentive to their parking needs
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High school diploma or equivalent required
• Proven experience in a similar guest service role within a luxury hotel, high-end resort, or upscale establishment
• Cash handling experience and the ability to manage transactions accurately
• Excellent communication and interpersonal skills, with a polished and professional demeanor
• Customer-centric mindset with a passion for delivering exceptional and personalized guest experiences
• Proficiency in using valet parking systems
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This position does not have any direct supervisory responsibilities.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$16.00 per hour