VIP manager France

Itcharm; Georgia (VT); Remote; USD 50,000 - 70,000; Full time

Job summary

A dynamic product company in the online entertainment industry is seeking a VIP Support Manager. This role involves managing relationships with high-value customers, analyzing their activities, and enhancing their experience. Full-time remote opportunities come with flexible hours and various perks such as private insurance and training opportunities.

Benefits

Full time remote work opportunities

Private insurance

Paid 4 Sick Days and 1 Day Off per calendar year

Sports program compensation

Free online English lessons with a native speaker

Training and workshops

Qualifications

• Proven experience as a VIP/Support Manager in casino or sportsbook products.
• Proficiency in English and knowledge of Russian language.
• Sales experience and strong communication skills preferred.

Responsibilities

• Contact VIP Customers and build relationships via calls and messages.
• Analyze activities of high-value customers and enhance their experience.
• Optimize company processes for better customer interaction.

Skills

VIP

Betting

iGaming

Communication

Negotiation

Problem-solving

Tools

Excel

Job description

Cooperation

Remote

Just refi bonus

Seniority levels

Middle, Senior

Languages

French - C1

Russian - C2

Skills

VIP

Betting

VIP Customers

iGaming

Native French

We are a dynamic product company with a rich history in the online entertainment industry. Our mission is to deliver top level casino and betting products that not only meet, but also exceed the expectations of both players and partners.

Today, our company proudly covers well-known casino brands such as [ANON], [ANON], [ANON] and [ANON], along with betting and affiliate programs. We operate under respected licenses from Malta and Curaçao, as well as country licenses, and are actively expanding our projects in Nigeria, Serbia and Greece with 'white' licenses.

Our company cooperates with TIER 1 countries, including Germany, Austria, Australia, Netherlands, Norway and Canada, as well as with Tier 2 markets. We handle all types of traffic: SEO and PPC, as well as welcome platforms such as [ANON], [ANON], [ANON] and more.

With a dedicated team of over 350 employees, our main offices are strategically located in Georgia (Tbilisi), Malta, Poland (Warsaw, Poznan), Serbia, Bulgaria and Greece, positioning us at the center of innovation and excellence in the online gaming world.

Responsibilities :

• Contact with our VIP Customers and new customers.
• Build and maintain relationships by outbound calling, email, sms, whatsapp.
• Understand and analyze activities and trend of high-value customers.
• Develop effects and tools to encourage sportsbook players` activity.
• Understanding of different betting markets(totals, handicaps, ML) and terms of bets` settlement.
• Familiar with types of sportsbook bonuses and their mechanics.
• Basic knowledge of sport events` schedule and ability to prioritize events depending on the player's country and his betting history.
• Analyzing customer complaints and suggestions, monitoring their behavior, and identifying opportunities to enhance the customer experience.
• Discovering new methods to return inactive customers.
• Participation in optimizing existing company processes and promoting initiatives to improve customer interaction.

Requirements:

• Proven experience as a VIP/Support Manager in casino or sportsbook products (experience working with players from Italy or France is a strong advantage).
• Proficiency in English and knowledge of Russian language (at least at the initial speaking level).
• Sales experience would be a plus.
• Excel and analytics.
• Strong communication and negotiation skills.
• Problem-solving aptitude.

What we offer:

• Full time remote work opportunities and flexible working hours.
• Private insurance.
• Paid 4 Sick Days and 1 Day Off per calendar year.
• Sports program compensation.
• Free online English lessons with a native speaker.
• Training, internal workshops, and participation in international professional. conferences and corporate events.