VIP Loyalty Associate

Onyxodds; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Unlimited PTO

Job summary

Onyx in New York is seeking a Loyalty Associate to build and manage relationships with our most engaged players. You’ll be their primary point of contact, delivering personalized service and creating experiences that drive long-term loyalty.

You’ll own a portfolio of VIP players from onboarding through ongoing engagement, coordinating invitations, hospitality, and events, and working closely with CX, Growth, and Product teams.

Qualifications

• At least 2 years in VIP hosting or related role.
• Experience in sports betting, gaming, hospitality, or similar environment is a plus.
• Knowledge of prediction markets is a plus.
• Strong communication skills and ability to build authentic relationships.
• Discretion with sensitive information and strong analytical skills.
• Proficient using data and CRM tools to prioritize outreach and track results.

Responsibilities

• Build and maintain strong relationships with VIP players.
• Own the player relationship from onboarding through ongoing engagement.
• Identify opportunities to retain and reactivate players with tailored communications and VIP experiences.
• Coordinate invitations, hospitality, and events to strengthen relationships.
• Manage player questions and escalations with internal teams.
• Monitor player activity and feedback to adapt engagement approach.
• Analyze player data to understand behavior and trends.
• Share insights with Product, Growth, and Customer Experience to drive improvements.
• Follow policies, responsible gaming standards, and compliance requirements.

Skills

VIP hosting

Account management

Sales

Customer relationships

Tools

CRM software

Job description

Onyx is building the market for people who enjoy being right. Our consumer platform lets people take positions on what happens next across sports, prediction markets, crypto, financial markets, politics, culture, and real-world events.

More than one million users have already found Onyx. Now, we’re bringing that same energy into regulated financial markets through Onyx Predictions, a CFTC-registered introducing broker and NFA member.

In June 2026, we raised a $20 million Series A led by Payward, the parent company of Kraken, valuing Onyx at $220 million less than one year after emerging from beta. Our team comes from Jane Street, DraftKings, Robinhood, xAI, SIG, HRT, and Harvard.

We’re building Onyx in New York with a small team, serious momentum, and no interest in moving slowly. The product is live. The market is growing. The category is still ours to define.

About the Role.
We're looking for a Loyalty Associate to build and manage relationships with Onyx's most engaged players. You'll be their primary point of contact, delivering personalized service, anticipating their needs, and creating experiences that build long-term loyalty. You'll own a portfolio of VIP players and work closely with our Customer Experience, Growth, and Product teams to improve engagement, retention, and the overall player experience.

What You'll Do:

• Build and maintain strong, trusted relationships with VIP players through proactive, personalized outreach.
• Own the player relationship from onboarding through ongoing engagement, serving as a consistent and responsive point of contact.
• Identify opportunities to retain and reactivate players through tailored communications, approved promotions, and VIP experiences.
• Coordinate invitations, hospitality, and events that strengthen player relationships.
• Manage player questions and escalations, partnering with internal teams to resolve issues quickly.
• Monitor player activity, engagement, and feedback to understand individual needs and improve your approach.
• Analyze player data to understand behavior, spot trends, and measure the impact of your outreach and offers.
• Share player insights with Product, Growth, and Customer Experience to inform improvements.
• Follow company policies, responsible gaming standards, and applicable compliance requirements.

What You’ll Bring:

• At least 2 years of experience in VIP hosting, account management, sales, or a relationship-focused customer role.
• Experience in sports betting, gaming, hospitality, or a similar environment is a plus.
• Knowledge of prediction markets (e.g., how event contracts, pricing, and market movements work) is a plus.
• Strong communication skills and the ability to build authentic relationships.
• Sound judgment, attention to detail, and discretion when handling sensitive information.
• Strong analytical skills, with the ability to interpret player data and turn it into actionable insights.
• Comfort using data and CRM tools to prioritize outreach and track results.
• The ability to take ownership and adapt as priorities change.
• A strong interest in sports and prediction markets, and an understanding of what creates a great player experience.
• Flexibility to work evenings and weekends around major sporting events, with travel as needed.
• Fully paid medical, dental, and vision coverage.
• Unlimited PTO.

Why Onyx?

Onyx is for people with conviction.

We hire talented people, give them meaningful ownership, and expect them to use it. Our teams stay small, the work stays visible, and the distance between an idea and production stays short.

Onyx moves quickly because our markets move quickly. Titles matter less than judgment, initiative, and the quality of what you ship. Good ideas can come from anywhere, but the person willing to make the call is expected to follow it through.

We value people who are ambitious without ego, intellectually honest, comfortable with uncertainty, and energized by hard problems. We debate openly, decide quickly, and take responsibility for the result.

Come build what’s next with us.