VIP Host - Old National Centre

Live Nation Worldwide, Inc.; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee ticketing program

Healthcare benefits

Tuition reimbursement

Paid parental leave

Job summary

Live Nation Entertainment is seeking a VIP Host to deliver exceptional guest service for upgraded seating during shows at our Music Hall in Indianapolis.

You will explain seating options, manage reservations, and ensure a highly personalized experience for VIP clients while upholding professional standards and company policies.

Qualifications

• Diplomacy and tact in handling VIP clients.
• Strong multitasking in a fast-paced venue.
• Excellent verbal communication and interpersonal skills.
• Organizational skills for reservations and guest services.

Responsibilities

• Provide excellent VIP guest service during shows in the Music Hall.
• Explain VIP seating program to potential clients to upgrade experiences.
• Troubleshoot VIP program issues and escalate as needed.
• Serve as information resource for VIP clients about their venue experience.
• Manage nightlife social media pages and respond to inquiries.
• Maintain and execute the reservation spreadsheet.
• Acknowledge VIPs and special guests to foster loyalty.
• Observe VIP seating areas and ensure top-tier service at all times.
• Uphold grooming standards and professional appearance.

Skills

Diplomacy

Multitasking

Verbal skills

Organizational skills

Interpersonal skills

Education

High School Diploma or equivalent

Responsible Alcohol Awareness Training Certification

Job description

Job Summary: The Role:

• To provide excellent guest service to our VIP guests who have purchased upgraded seating in the venue.

Responsibilities:

• Serve on the VIP Host team in the Music Hall on night of show to maintain constant communication with staff and clients to ensure that guests receive highly personal service and the highest level of standards at all times
• Explain the VIP seating program to potential clients in order to upgrade a guests’ experience
• Troubleshoot and assist with issues involving program and elevate to management if needed
• Serve as a resource of information for VIP clients regarding their experience within the venue(s)
• Manage nightlife social media pages
• Manage and execute the reservation spreadsheet
• Give proper recognition to Season (PSS) seat holders, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage
• Give constant observation of VIP seating area and reserved areas to ensure guests are receiving highly personal service at all times and conduct table touches once per night per box
• Maintain articulate vocabulary with the ability to adapt and socialize with current audience
• Maintain exemplary and professional grooming standards

Qualifications:

• Responsible Alcohol Awareness Training Certification or Equivalent
• High School Diploma or equivalent
• Working knowledge of high end restaurant operations, seating procedures, guest relations, problem solving
• Experience in selling to high-end, VIP clients
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Must have a flexible schedule

Physical Demands/Working Environment:

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.