VIP Host -Maryland

Live! Casino & Hotel Maryland; Hanover (MD); On-site; USD 43,000 - 52,000; Part time

Job summary

Live! Casino & Hotel Maryland is seeking a VIP Host to provide exceptional customer service to VIP players and guests. This role requires building relationships, managing guest experiences, and ensuring compliance with gaming regulations. Ideal candidates will possess strong communication skills and a friendly demeanor.

Benefits

Comprehensive health benefits

Paid time off

Tuition reimbursement

Career development opportunities

Food and entertainment discounts

Qualifications

• Minimum of 1 year in customer service, marketing, hospitality management, or gaming.
• Ability to comply with all state gaming regulations.

Responsibilities

• Provide customer service and assistance to VIP players.
• Build relationships with guests and respond to special requests.
• Assist with planning and executing parties and events.

Skills

Analytical thinking

Problem-solving

Friendly disposition

Knowledge of casino gaming regulations

Communication skills

Education

High school diploma or GED

Job description

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Why We Need Your Talents: The VIP Host is responsible for providing customer service and assistance to VIP players, and all guests in Live! Casino high limit rooms and around the casino where necessary. The VIP Host will ensure that the highest quality of service is provided so that Live! Casino guests have a favorable gaming experience. As a host, you will also assist with guest functions to ensure guest retention and repeat business.

Min Compensation: USD $43,056.00/Yr.
Max Compensation: USD $51,012.00/Yr.

Overview

Why We Need Your Talents: The VIP Host is responsible for providing customer service and assistance to VIP players, and all guests in Live! Casino high limit rooms and around the casino where necessary. The VIP Host will ensure that the highest quality of service is provided so that Live! Casino guests have a favorable gaming experience. As a host, you will also assist with guest functions to ensure guest retention and repeat business.

Responsibilities

Where You'll Make an Impact:

• Interact and build relationships with guests, concentrating in the higher denomination zones.
• Explain the benefits of the Live! Reward Club and encourage enrollment.
• Grow actual revenues annually, consistent with property plan, and cross-property goals.
• Respond to guests’ special complimentary requests and adjust based on sound, profitable decisions using the company’s policies.
• Continuously develop and sustain personalized relationships with guests, with increased awareness of such guests’ complimentary use and standing based on company policies.
• Execute proper complimentary decisions for all guests for off-site sporting suites and event tickets based on company policies, maintaining consistency with the company’s guidelines.
• Handle and respond to guest complaints to ensure positive outcomes.
• Assist with planning and executing parties, promotions, special events, and tournaments.
• Develop qualified guests to move their play to higher denomination zones and monitor guest activity through online systems.
• Ensure full compliance with departmental policies, procedures, and regulations.
• Extend complimentary in accordance with the property’s comp matrix.

Skills To Help You Succeed

• Analytical and critical thinking.
• Problem-solving and decision-making skills.
• Friendly and welcoming disposition.
• Professional, mature, positive, and confident demeanor in dealing with guests.
• Knowledge of casino gaming regulations.
• Ability to recognize problem gaming signs and deal with them appropriately.
• Flexible work schedule, including weekends, evenings, and holidays.
• Professional and business-appropriate appearance.

Qualifications

Must-Haves:

• High school diploma or GED.
• Minimum of 1 year in customer service, marketing, hospitality management, or gaming.
• Ability to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

• Ability to communicate clearly and effectively both orally and in writing.
• Standing 50% of the time.
• Walking 50% of the time.
• Use of stairs and elevators.

What We Offer

Perks We Offer You

• Comprehensive health benefits for full-time and part-time team members and dependents.
• Additional benefits include: free basic life insurance, disability coverage, retirement options, paid time off, tuition reimbursement.
• On-site wellness center (Maryland property).
• Career development opportunities, rewards & recognition programs, bonuses, free parking, food discounts, and entertainment discounts.

Life at Live!

Expect:

• An exciting, fast-paced environment focused on service and community.
• Teamwork, diversity, and growth opportunities.
• Fun, energetic culture with 24/7 operations.
• Exposure to smoke, bright lights, and loud noises; smoking is permitted.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Design, Art/Creative, and IT
• Industries: Gambling Facilities and Casinos