VIP Host - Full Time (Horseshoe Hammond)

Caesars Entertainment; Hammond (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Caesars Entertainment's Horseshoe Hammond seeks a VIP Casino Host to own relationships with 300-500 VIP players, directing account development, relationship building and service on property and by phone.

You will generate casino revenue by broadening existing VIP accounts and prospecting new ones, while maximizing revenue streams using marketing programs and direct guest engagement.

Qualifications

• Experience managing 300-500 VIP players with account development.
• Proven ability to build loyalty through personal and proactive outreach.
• Strong written and verbal communication for high-end guests.
• Comfort working in a fast-paced, casino environment.

Responsibilities

• Own strategic relationships with a VIP group and drive account growth.
• Generate revenue by expanding VIP accounts and prospecting new players.
• Maintain relationships via phone and in-person interactions.
• Coordinate with hotel, dining and transportation resources for VIPs.
• Lead pre-trip itineraries and VIP events with cross-property partners.
• Be the face of high-end service while complying with policies and integrity standards.

Skills

VIP account management

Relationship building

Salesmanship

Communication skills

Customer service

Job description

The VIP Casino Host is responsible for owning all aspects of strategic relationships with a specific group of 300-500 VIP players for whom they direct account development, relationship building and service while on property. The overarching purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities.

• Responsible for generating casino revenue through development of existing VIP accounts and prospecting for new accounts, while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs.

• Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques.

• Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team.

• Works to utilize Hotel, Dining, transportation resources, and direct mail to actively recruit VIP players.

• Effectively coordinates time between customer-facing activities, (participating in special events and social functions) and phone/email correspondence to achieve benchmark goals.

• Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements.

• Coordinate as needed with Executive Host Team and Manager to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, Vendors, etc.) to maximize smooth, high-end service delivery.

• Establishes, coordinates, and leads both on and off-property VIP events.

• Handles difficult guests and situations in a calm, professional and prudent manner.

• Fully empowered with comping authority by making sound complimentary decisions based on customer’s play and profitability.

• Be familiar with Horseshoe promotions and events.

• Showcase exemplary usage of RTCM-system used for greeting guests and maintaining high visibility on the casino floor.

• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.

• Responds to and consistently meets the needs of internal clients.

• Supports and cultivates new ideas and methods to deliver business solutions.

• Identifies ways to increase efficiencies or improve product or service.

• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.

• Keeps track of existing products/services and/or progress on new initiatives.

• Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events.

• Develops skills to handle increasingly complex matters.

• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.

• Politely gives consistent, timely and accurate information and finds answers when unsure.

• Acts as a role model and always presents oneself as a credit to the Company and encourages others to do the same.

• Performs all other related and compatible duties as assigned.

• Must be able to work in a loud and smoky environment.
• Must be able to work in warm/cold temperatures and/or weather conditions.
• Ability to stand and walk, and mobility to move easily around work area for entire shift
• Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 20 lbs.

Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana. Horseshoe boasts more than 2,100 slot machines and over 100 table games. Even appetites win at Horseshoe Casino! Enjoy fresh dining options from The Eatery: Café and H Burger. Horseshoe Hammond has been awarded Best Place To Work for the last 9 years!