VIP Host - Borgata

MGM Resorts International; Atlantic City, Northern (NJ, KY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plans

Time off plans

Job summary

MGM Resorts International in Atlantic City is seeking a Junior Casino Host to help craft memorable guest experiences, build loyalty, and drive business growth. In this relationship-driven role, you will host events, promote tournaments, and provide exceptional service to hosted players.

The ideal candidate will have a High School Diploma or GED and 2+ years of relevant experience in casino marketing or a related field, with the ability to work varied shifts, including weekends and holidays.

Qualifications

• High school diploma or GED required.
• 2+ years of prior relevant experience in casino marketing or related field preferred.
• Ability to work varied shifts including weekends and holidays.

Responsibilities

• Provide excellent customer service and act as a goodwill ambassador to guests; anticipate and resolve problems as appropriate.
• Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director.
• Educate and train hosted players on upcoming tournaments, promotions, and events; answer all hosted players questions in a timely manner, either in person or via phone or email.
• Prepare, maintain and submit monthly slot and pit expense and comp reports.
• Provide accurate accounting of all pit and slot players comp guidelines including but not limited to; all comp transaction, theoretical and actual win, room stock items, limo services, show tickets, etc.
• Identify and generate new member sign-ups with the purpose of increasing percentage of carded play.
• Generate incremental carded play from existing hosted guests.
• May be required to update club accounts with current address, phone number and email addresses.

Education

High School Diploma or GED

Job description

Location

Atlantic City, New Jersey

Job Summary

The SHOW comes alive at MGM Resorts International. Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. The JOB: Join our team as a Junior Casino Host and help create memorable guest experiences. In this relationship-focused role, you'll build guest loyalty, host exciting events and promotions, provide exceptional service, and help drive business growth. If you enjoy connecting with people, solving problems, and making every guest feel valued, this is a great opportunity to grow your career in hospitality and gaming. Are you ready to JOIN THE SHOW?

Key Responsibilities

• Provide excellent customer service and act as a goodwill ambassador to guests; anticipate and resolve problems as appropriate
• Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director
• Educate and train hosted players on upcoming tournaments, promotions, and events; answer all hosted players questions in a timely manner, either in person or via phone or email
• Prepare, maintain and submit monthly slot and pit expense and comp reports
• Provide accurate accounting of all pit and slot players comp guidelines including but not limited to; all comp transaction, theoretical and actual win, room stock items, limo services, show tickets, etc.
• Identify and generate new member sign-ups with the purpose of increasing percentage of carded play
• Generate incremental carded play from existing hosted guests
• May be required to update club accounts with current address, phone number and email addresses

Ideal Candidate

• High School Diploma or GED
• 2+ Years of Prior Relevant Experience Casino Marketing or a related field
• Required to work varied shifts, to include weekends and holidays

Pay

Pay Rate: The rate for this role is: $21.00. This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire. Pay will not be below any applicable minimum wage. Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Benefits

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Equal Opportunity & DEI

We are an Equal Opportunity Employer.

We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

Disability Accommodation

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail]

Privacy & Additional Information

For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.

Company Overview

At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best.