VIP Experience Host - Boeing Center at Tech Port

Port San Antonio; San Antonio (TX); On-site; USD 80,000 - 100,000; Full time

Job description

VIP Experience Host - Boeing Center at Tech Port

POSITION: VIP Experience Host/Hostess

DEPARTMENT: Premium

REPORTS TO: Director of Premium & Sponsorship

FLSA STATUS: Part-time Hourly, Non-Exempt

SUMMARY

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a VIP Experience Host with ASM Global/Boeing Center at Tech Port. The VIP Experience Hosts will provide premium professional client services, hospitality, and support in the organization and management of events within the facility, while interacting with Premium clients, facility staff, and related personnel to assure all event needs are fulfilled. They will also be responsible for all upgrades and all ancillary transactions at concerts and events.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Ability to adapt easily to the requirements and guidelines of the organization.
2. Responsible handling of credit cards is vital.
3. Possess a pleasant personality with an enthusiastic and professional attitude.
4. Ability to work flawlessly and effortlessly under stress and pressure.
5. Experience in a customer service, sales, or fine dining role.
6. Excellent communication and decision-making skills.
7. Ability to work in areas with loud noises and crowds.
8. Self-motivated and accountable, able to work independently and as part of a team.
9. Must be flexible and able to work a variety of shifts, including days, nights, weekends, and holidays.
10. Welcome VIP members and guests and memorize their names.
11. Provide excellent service to all members and Premium guests.
12. Always be willing to help Premium members and guests with any questions or needs.
13. Build and maintain constructive relationships and proactively anticipate guests' or members' needs.
14. Pitch, sell, and collect payment from guests for upgrades.
15. Maintain appearance and dress according to established guidelines.
16. Promote venue and membership program.
17. All assigned data collection, marketing, and social media tasks must be completed per management's requests.
18. Maintain the general cleanliness and orderliness of all Premium areas.
19. Maintain table reservation and guest list minimums set by Management.
20. Ensure guests are aware of events and support the execution of them.
21. Assist with side-work and other opening/closing procedures as directed by management.
22. Report all breakage, damage of equipment or furniture immediately to management.
23. Participate in any training sessions or departmental meetings.
24. Contribute to VIP satisfaction and retention.
25. Work as part of a team and provide help and support to all fellow team members.
26. Possess very strong interpersonal relationship skills.
27. Sales or hospitality experience will be an added advantage.
28. Possess excellent writing, verbal, and public speaking skills.
29. Perfect time management skills to ensure services to Premium clients are never delayed.
30. Deal with complaints made by members and guests in an efficient manner.
31. Ensure VIP clients enjoy themselves throughout their visit to Tech Port Center + Arena.
32. Act as usher for VIP clients to and from their seats.
33. Get adequately informed about facilities inside the Center.
34. Liaise with the supervisor and provide a detailed report about events and activities at the end of their shift.
35. Provide clients with personal attention to ensure they have the best of the amenities and satisfactions the organization has to offer.

EDUCATION AND/OR EXPERIENCE

1. Hospitality experience.
2. Experience in a high-volume restaurant/nightclub/lounge preferred.
3. Must be 21+ with reliable transportation.
4. Bi-lingual candidates encouraged to apply.
5. Previous host or sales experience are a major plus.

SKILLS AND ABILITIES

1. Minimum 21 years of age.
2. Strong orientation to customer service and ability to work with other staff members in the facility.
3. Ability to undertake and complete multiple tasks.
4. Attention to detail and service oriented.
5. Must be able to work independently with little or no supervision.
6. Ability to speak effectively before groups of customers.
7. Ability to work in both inside and outside environmental conditions.
8. Maintain an effective working relationship with clients, employees, exhibitors, guests, and others encountered in the course of employment.
9. Follow oral and written instructions and communicate effectively with others in both oral and written form.
10. Remain flexible and adjust to situations as they occur.

WORKING CONDITIONS

May be required to work additional hours as dictated by the workload and staffing. Must be willing to work evenings, weekends, and holidays.

PHYSICAL DEMANDS

Requires moderate physical efforts. Standing, carrying, bending, stretching, stooping, pulling, pushing, and lifting of weight up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

TO APPLY

Danielle Hrubetz

Boeing Center at Tech Port

3331 General Hudnell San Antonio, Texas 78226

Applicants that need reasonable accommodations to complete the application process may contact 210-906-3754.

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Open: 1/26/2023

Closed: When filled