VIP Driver - OC

Paycom; Lincoln (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Thunder Valley Casino Resort seeks a dedicated VIP Driver to provide safe, confidential, and professional transportation for high-profile guests. You will ensure comfort, assist with luggage and ADA needs, and maintain superior guest service across every trip.

The role emphasizes safe driving, knowledge of local routes, and strict adherence to company standards while supporting peak periods with golf-cart shuttle duties. Must pass DOT screenings and obtain Tribal Gaming License.

Qualifications

• One (1) year of experience as a professional driver preferred.
• Ability to operate a vehicle safely.
• Excellent interpersonal and guest service skills.
• Professional appearance and demeanor.
• Ability to maintain confidentiality.
• Effective written and verbal communication with guests, team members and management.
• Clean driving record with no serious violations; insurable to drive company vehicles.
• Ability to pass a random drug and alcohol test per DOT regulations.
• At least 21 years of age.
• Ability to obtain UAIC Tribal Gaming License.

Responsibilities

• Provide safe, comfortable transportation to Thunder Valley Casino Resort VIPs.
• Deliver excellent guest service aligned with AAA Four Diamond standards.
• Transport guests between property entrances and parking areas, including golf-cart shuttling during peak periods.
• Use GPS/maps to determine shortest, safest routes.
• Coordinate with Transportation Dispatch and follow guidance for unusual situations.
• Assist guests with luggage when needed.
• Assist ADA guests with special needs (e.g., wheelchairs, doors).
• Conduct pre- and post-trip vehicle inspections for safety.
• Keep interior and exterior of vehicle clean and ready for use.
• Complete pre- and post-trip forms per DOT regulations.
• Maintain thorough knowledge of vehicle operation and resort property.
• Ensure safety and satisfaction of guests at all times.
• Drive with alertness and obey traffic laws.
• Remain courteous to guests and team members at all times.
• Lock vehicles after each run; do not leave passengers unattended.
• Maintain confidentiality of conversations with guests.

Job description

Position Summary:The VIP Driver is responsible for providing safe, comfortable, and professional transportation to VIPs of Thunder Valley Casino Resort. VIP Drivers will demonstrate excellent Guest Service at all times as defined within the guidelines of the AAA Four Diamond standards. VIP Drivers will be expected to provide transportation to and from various locations as determined by management. VIP Drivers will also transport Guests between property entrances and surrounding parking lots using company golf carts during periods of peak Guest volumes and special events. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.Essential Functions:1. Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” company-wide service mission and demonstrate AAA Four Diamond service standards at all times.2. Pick up and drop off passengers at scheduled times as directed by management. Ensure that passengers are transported safely to their destinations.3. When Guest transportation requests are not scheduled, transport Guests safely between property entrances and adjacent parking lots using company golf carts.4. Use knowledge of local area, GPS, and/or mapping applications to ensure the shortest and safest route to destination.5. Communicate effectively and clearly with Transportation Dispatch; seek guidance from dispatch for any situations that are out of the ordinary and prior to taking action when possible.6. Assist with Guest luggage when necessary.7. Assist ADA Guests with their special needs including, but not limited to assembling wheelchairs, helping with belongings, and opening/closing doors for Guests.8. Inspect vehicles prior to and after each trip to ensure that the vehicle is safe and in working order.9. Ensure that the inside and outside of the vehicle is clean and ready for use prior to starting and at the conclusion of each trip.10. Complete a pre- and post-trip form per U.S. Department of Transportation regulations.11. Be thoroughly familiar with proper operation of vehicles.12. Be responsible for the safety and satisfaction of Guests.13. Operate the vehicle with full coherency and alertness at all times.14. Obey all driving traffic laws and regulations.15. Exhibit patience and a calm demeanor while driving in heavy traffic and adverse weather conditions, and display excellent Guest service skills at all times.16. Be knowledgeable with regard to directions and Thunder Valley Casino Resort’s property information, and offer information and assistance to Guests.17. Be knowledgeable of all gaming and non-gaming offerings, events, and promotions at Thunder Valley Casino Resort.18. Act in a courteous manner toward Guests and fellow Team Members at all times.19. Lock vehicles after each run and when unattended. Vehicles will not be left unattended if passengers are on board.20. Maintain complete confidentiality at all times regarding conversations and occurrences with Guests and passengers.Minimum Qualifications:1. One (1) year of experience as a professional driver experience preferred.2. Ability to operate a vehicle safely.3. Excellent interpersonal and Guest service skills.4. Ability to present a neat and professional appearance and demeanor.5. Ability to maintain confidentiality.6. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.7. Driving record must not include serious moving violations, multi-moving violations, DUI, or suspended license. Must be insurable to drive company vehicles.8. Must be able to pass a random drug and alcohol test by a third-party company per DOT regulations.9. Must be at least 21 years of age.10. Must be able to obtain UAIC Tribal Gaming License.Physical Requirements:1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.2. Must be able to lift up to 60 lbs.3. Ability to communicate by telephone and radio.4. Must be able to sit for prolonged time periods.5. Manual dexterity to operate job related equipment.Work Conditions:Work is typically performed from a seated position driving a vehicle. Work will occasionally be conducted outdoors during periods of inclement weather. Work may be conducted in the casino, which may be hot, cold, noisy, and be in the presence of secondhand smoke. Tasks will be performed from a non-sitting position. Team Members may be required to stand, walk, lift, reach, push, pull and grasp. These tasks include the maintenance and care of an assigned area. Frequent contact with fellow Team Members and Guests is standard.