VIP Cook

Boyd Gaming; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading casino entertainment company in Cincinnati seeks a dedicated team member to deliver exceptional guest service and maintain high food quality standards. The role involves engaging with guests, preparing food, and supervising kitchen staff to ensure operational efficiency and guest satisfaction.

Qualifications

• Must demonstrate excellent guest service skills.
• Ability to read and prepare food orders accurately.

Responsibilities

• Deliver exceptional guest service and maintain a friendly demeanor.
• Prepare food by washing, slicing, and cutting.
• Assist in directing kitchen staff and communicate staffing needs.

Skills

Guest Service

Friendliness

Approachability

Job description

Company Description

Boyd Gaming Corporation is a leading casino entertainment company operating in various jurisdictions across the United States. We are committed to evolving and maintaining a leadership position in our industry.

Our success, business philosophies, and strategic planning enable us to maximize value for shareholders, team members, and communities.

Job Description

Deliver exceptional guest service the Boyd Gaming Way. Maintain a friendly, approachable, polite, and courteous demeanor in all interactions. Actively seek opportunities to assist guests and team members, demonstrating sincerity and genuine care. Be knowledgeable about all Boyd Gaming’s room outlets and answer general questions regarding the property.

Anticipate guest needs and respond with urgency. Read and prepare food orders from computer printouts, ensuring adherence to established menu plans and standard recipes for consistency. Prepare food by washing, slicing, peeling, and cutting, working with delicate equipment requiring fine motor skills. Test cooked foods by tasting, smelling, or piercing to ensure proper doneness.

Assist in directing kitchen staff, ensuring procedures, quality standards, and menu specifications are followed. Prepare daily prep lists and orders, and communicate staffing needs based on business volume. Engage with guests in an open kitchen environment, explaining products, asking questions, and building positive relationships. Coordinate and communicate with dining room staff regarding orders.

All responsibilities focus on delivering high-quality service and food, ensuring guest satisfaction and operational efficiency.

Qualifications

Must demonstrate excellent guest service skills, friendliness, and approachability. Be knowledgeable about Boyd Gaming’s outlets and capable of providing general property information. Anticipate and respond promptly to guest needs. Ability to read and prepare food orders accurately, follow standard recipes, and work with delicate equipment. Test foods for doneness using sensory methods. Assist in supervising kitchen staff, ensuring standards are met. Prepare daily prep lists and orders, and communicate staffing needs. Engage positively with guests in an open kitchen setting and coordinate with dining staff effectively.

Additional information includes maintaining confidentiality per EEO guidelines and being committed to equal opportunity employment without discrimination based on protected classes.