VIP Consignment Account Manager

Vestiaire Collective; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

An innovative firm is seeking a VIP Consignment Account Manager to enhance its presence in the US luxury market. This role involves building relationships with VIP clients, managing a database of leads, and driving business growth through creative initiatives. You'll represent the company at events and provide expert guidance to clients, all while working in a dynamic startup environment that values sustainability and community. Join a passionate team dedicated to transforming the fashion industry for a more sustainable future.

Benefits

Volunteering Days

Professional Growth Investment

Competitive Compensation

Eligibility for Free Shares

Qualifications

• 2-3 years in luxury retail or customer-facing sales roles.
• Strong understanding of customer needs and fashion trends.

Responsibilities

• Build and maintain a database of new VIP leads.
• Manage time effectively to exceed targets and convert leads.

Skills

Luxury Retail Experience

Business Development

Client Relationship Management

Communication Skills

Networking

Tools

Google Suite

Job description

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Founded in 2009 and headquartered in Paris, we have offices in London, Berlin, New York, Singapore, Ho Chi Minh, and Hong Kong, with warehouses in Tourcoing (France), Crawley (UK), Hong Kong, and New York.

We are a diverse global team of 700 employees representing more than 50 nationalities. Our core values are Activism, Transparency, Dedication, Greatness, and Collective. We are proud to be a BCorp-certified company.

About the role

The Consignment team offers Vestiaire Collective’s VIP consignors a white-glove selling service, managing everything from at-home collections, copywriting, photography, price management, storage, and shipping on behalf of our clients. We are seeking a VIP Consignment Account Manager with an entrepreneurial spirit, capable of generating relevant leads and driving new business to grow our US market. This position is based in New York City.

What you will do

• Build and maintain a database of new VIP leads to convert and increase submission volumes, leveraging your network or seeking new VIP consignors through business development skills.
• Initiate new commercial relationships and develop business initiatives (events, partnerships) to create passive VIP lead generation channels.
• Design and execute reactivation and referral campaigns to boost business growth.
• Become an expert on the VIP submissions process to assist the Key Account Manager when needed.
• Represent the VIP service at brand activations and industry events.
• Support VIP events as required.
• Manage your time effectively to exceed targets by converting new leads into VIP clients.
• Provide professional assistance to clients and handle queries efficiently.
• Build strong relationships with VIP clients to enhance retention, encourage repeat deposits, and increase sales.
• Act as a brand ambassador, representing the business during at-home appointments with top clients, curating luxury goods, and offering expert guidance on our services.
• Optimize clients’ catalogs for rapid and successful sales.

Who you are

• 2-3 years of professional experience in luxury retail or customer-facing luxury sales roles.
• A self-starter who thrives in a dynamic, fast-paced startup environment with an entrepreneurial and proactive mindset.
• Existing network of potential clients or the ability to quickly build one through referrals.
• Enthusiastic about the luxury industry, with a strong understanding of customer needs and fashion trends.
• Excellent communication skills, capable of representing Vestiaire’s values and engaging demanding clients.
• Proficient in Google Suite (Docs, Sheets, Slides).
• Willingness and ability to wear multiple hats in a versatile role.
• You thrive in a fast-paced startup environment.

Salary: $65,000 - $75,000 per year

What we offer

• A meaningful role impacting sustainable fashion consumption.
• The chance to work in a rapidly growing French-born scale-up.
• Be part of a globally diverse team representing over 50 nationalities.
• Two days dedicated to volunteering and activism, supporting your personal journey.
• Significant investment in your learning and professional growth.
• Competitive compensation and benefits package.
• Eligibility for free shares as part of our entrepreneurial project.

Vestiaire Collective is an equal opportunities employer.