VIP Cocktail Server House of Blues New Orleans

Live Nation; New Orleans (LA); On-site; USD 28,000 - 42,000; Full time

Job summary

An established industry player seeks passionate individuals to join their dynamic team in a fast-paced environment. This role involves delivering exceptional customer service while managing beverage orders and ensuring a vibrant atmosphere for guests. Ideal candidates will have a strong understanding of responsible alcohol service and a flair for mixology. If you thrive in lively settings and enjoy engaging with diverse audiences, this opportunity is perfect for you. Join a team that values innovation and creativity in the heart of New Orleans' nightlife scene, where your contributions will enhance unforgettable experiences for guests.

Qualifications

• Minimum 2 years of experience in upscale dining and nightlife venues.
• Responsible Alcohol Awareness Training Certification or equivalent required.

Responsibilities

• Anticipate and respond to guests' needs while maintaining a clean work area.
• Deliver drinks and maintain atmosphere control during shifts.

Skills

Cocktail Tray Service

Responsible Alcohol Service

Point of Sales Systems

Customer Service

Mixology

Education

High School Diploma or equivalent

Tools

Point of Sales System

Job description

Job Summary:

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

1. Anticipate and respond to guests’ needs
2. Strong working knowledge of all beverages
3. Answer guest questions, make recommendations, suggestively sell beverages and menu items; take orders
4. Communicate drink orders to bar through Point of Sales system
5. Deliver drinks, maneuvering trays through large crowds
6. Maintain line of sight/atmosphere control by circulating through your work area throughout shift
7. Remove dirty glasses and dishes from tables including the lifting/moving of bus tubs up to 25lbs.
8. Keep tables clean/wiped
9. Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
10. Maintain House of Blues safety and sanitation standards
11. Follow housekeeping standards per HOB policy
12. Keep current on all standard operating procedures
13. Request identification from any guest who appears to be under 30 years of age
14. Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
15. Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
16. Receive payment and process cash, credit card or Traveler’s check transactions according to HOB policy
17. Ensure that comp and void checks are processed according to HOB policy
18. Articulate vocabulary with the ability to adapt and socialize with current audience
19. Exemplary and professional grooming standards
20. Assist other servers and staff as needed
21. Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift
22. Ability to understand and execute flawlessly the standards and procedures of Bottle Service

WHAT THIS PERSON WILL BRING

Required:

1. High School Diploma or equivalent
2. Flexible schedule and ability to work late hours
3. Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
4. Must have a minimum of 2 years of experience serving in an upscale dining and night life venue
5. Tolerance of all cultures, music and art forms
6. Responsible Alcohol Awareness Training Certification or Equivalent
7. Ability to deal with intoxicated guests in a positive and safety minded manner

Preferred:

1. Cash handling experience
2. Basic knowledge of wines, spirits, and Mixology
3. Experience recognizing valid ID’s
4. Experience in a live music environment

Physical Demands/Working Environment:

1. Working environment is fast-paced, often loud and stressful
2. Position requires extended periods of prolonged standing and working on your feet
3. Must be able to lift or move up to 25 lbs. using proper lifting techniques