VIP Buyer Support Agent - Italian Market

eBay; United States; Remote; USD 37,000; Full time

Job summary

Join eBay's Italian VIP Buyer team to foster customer relationships and enhance the buyer experience. In this role, you'll resolve queries via calls and emails while ensuring customer advocacy and satisfaction with the eBay platform.

Benefits

Quarterly Bonus Plan

5% Language Differential Bonus

25 days Holidays

Educational Assistance

Healthcare Plan

Life Assurance

Pension Plan

3 Months Paid Parental Leave

Sabbatical every 5 years

Qualifications

• Over 1 year of call center experience.
• Resident and eligible to work full-time in Ireland.

Responsibilities

• Act as a customer advocate, educating and assisting members.
• Deliver excellent customer service in a fast-paced environment.
• De-escalate calls and maintain high performance metrics.

Skills

Fluent in Italian

Fluent in English

Customer Experience

Relationship Building

Multitasking

Tech-savvy

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

This is an exciting opportunity to work with our Italian VIP Buyer team. This team has dual responsibilities: de-escalating customer queries transferred from our outsource team and taking care of our most valuable buyers.

You will be responsible for resolving customer queries across all aspects of the eBay platform.

Contacts include mainly inbound phone calls, outbound phone calls, and emails.

• Basic Salary of €36,920
• Quarterly Bonus Plan
• 5% Language Differential Bonus
• 25 days Holidays
• Educational Assistance
• Healthcare Plan
• Life Assurance
• Pension Plan
• 3 Months Paid Parental Leave
• Sabbatical every 5 years

Visit eBay Benefits to view all the benefits.

What you will accomplish:

• Act as a customer advocate, educating and assisting members with eBay navigation.
• Deliver excellent customer service in a fast-paced environment.
• Make decisions balancing customer and company interests.
• De-escalate calls and deliver difficult messages positively.
• Maintain high performance metrics focused on Customer Experience.
• Support new program initiatives, providing insights and delivering campaigns to enhance buyer loyalty.

What you will bring:

• Fluent in Italian and English, with excellent verbal and written skills.
• Organized and efficient in a fast-paced environment, with strong multitasking ability.
• Over 1 year of call center experience.
• Resident and eligible to work full-time in Ireland.
• Passionate about customer experience and skilled in relationship building.
• Tech-savvy, adaptable, and interested in e-commerce, with an understanding of eBay.

If this sounds like the job for you, apply now!

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