VIP Butler (FT)

PENN Entertainment; Washington (District of Columbia); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic and fun-loving team at an industry-leading entertainment company. As a Butler, you will play a vital role in enhancing guest experiences through exceptional service and attention to detail. This position involves setting up service areas, preparing and serving food and beverages, and ensuring compliance with safety regulations. The company values career growth and offers a supportive environment for its employees. If you're passionate about hospitality and enjoy working in a fast-paced setting, this is the perfect opportunity for you to thrive and make a difference in the world of entertainment.

Benefits

Day-One Medical Coverage

401(k) Matching

Annual Performance Bonus

Paid Time Off

Wellness Programs

Qualifications

• Must be 21 years or older and possess valid ID.
• Requires knowledge of food safety and beverage preparation.

Responsibilities

• Set up bar and service areas while maintaining cleanliness.
• Provide attentive service and greet guests warmly.
• Prepare and serve food and beverages, ensuring quality.

Skills

Customer Service

Attention to Detail

Communication Skills

Knowledge of Beverage Recipes

Teamwork

Education

TIPS or TAM Certification

Knowledge of Food Safety Regulations

Tools

Point of Sale System

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Performs daily set up of bar and service areas.
• Maintains butler pantry and specific supplies.
• Utilizes charm, warmth, extreme discretion, confidentiality and cordiality in providing attentive, highly detailed unobtrusive service to guests.
• Knows guests by name, personal preferences.
• Use departmental cleaning and sanitizing chemicals per OSHA, departmental and manufacturer operating standards.
• Inserts necessary chemicals, detergents and additives to ware washing machine chemical supply systems.
• Informs management of any product shortages, equipment failures or staffing issues in a timely manner.
• Cleans front and back bar counters, shelving, refrigerators, other equipment and floors.
• Cleans Beverage department glasses using mechanical ware washing equipment.
• Stocks jockey boxes and beverage dispensing machines with product and operating supplies in order to properly serve guests.
• Greets guests with a smile, friendly manner and a polite salutation.
• Checks unknown guest identification to ensure guests are of the legal age to be in casino areas and/or purchasing alcoholic beverages.
• Prepares and serves food for guests using proper gueridon/tableside preparation service.
• Takes guest food orders, communicates to the kitchen and delivers the food to guests in a timely manner.
• Opens, decants and serves premium wines and spirits to guests.
• Takes guest order, suggestively selling non-comp beverages and repeats order back to the guest in order to ensure clarity.
• Requests proper payment from guest where applicable.
• Uses point of sale system to enter all orders.
• Prepares and assists other team members in the preparation of food items, non-alcoholic and alcoholic beverages with proper garnishes.
• Prepares and maintains room service carts, hot boxes and supplies for proper food delivery.
• Adheres to all check settlement and food & beverage control procedures.
• Completes all other job related duties as assigned.

BRING US YOUR BEST.

• Must be able to obtain a Pennsylvania Gaming Control Board license.
• Possession of TIPS or TAM certification.
• Must be 21 years of age or older.
• Must have valid original copy of birth certificate or passport.
• Requires knowledge of Pennsylvania Department of Agriculture – Department of Food Safety and Sanitation regulations.
• Required to be able to read, write and verbally communicate fluently in English.
• Must be thoroughly knowledgeable in alcoholic and non-alcoholic beverage brands and spirit types.
• Previous work experience as a Butler preferred.
• Gaming environment bartending experience preferred.
• Must be thoroughly knowledgeable in preparation of beverage recipes.
• Must have basic knowledge of wine varietals, colors and types.
• Must be able to work well in a team environment.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer