Vintage Automotive Parts Technical Support Specialist

Kanter Auto Products, Soflex Corp.; Boonton (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

Kanter Auto Products, Soflex Corp. is seeking an automotive technical expert to assist in high-level inquiries and quality control. Candidates must have completed a major restoration project on a vintage car and be comfortable with digital tools. You'll help answer complex customer questions, inspect inventory, and provide support to the sales team. Join a passionate group of car enthusiasts and make a significant impact in the automotive industry.

Qualifications

• Must have personally completed at least one major restoration project on a vintage car.
• Must be extremely comfortable with modern digital tools and platforms.
• Able to communicate complex mechanical concepts clearly.

Responsibilities

• Answer complex customer inquiries regarding installation challenges and part dimensions.
• Inspect incoming inventory to ensure quality standards.
• Inspect returned parts and determine restocking eligibility.
• Pull parts from the warehouse for precise measurements.
• Serve as a technical resource for the sales team.

Skills

Extreme comfort with digital tools

Ability to translate mechanical concepts

Job description

The Role

Our remote Sales and Customer Service teams are great at what they do, but they can't put a caliper on a spindle or see why a bracket isn't lining up. That’s where you come in. You will handle the high-level technical inquiries that require hands-on interaction with our physical inventory. You’ll bridge the gap between our digital presence and our physical products.

Key Responsibilities

• Technical Deep-Dives: Answer complex customer inquiries regarding installation challenges, specific part dimensions, and fitment nuances.
• Quality Control (QC): Work with the Product Team to inspect incoming inventory to ensure it meets our strict standards before it hits the shelves.
• Returns Mastery: Inspect returned parts to determine if they were installed, damaged, or are eligible for restocking.
• Precision Measurement: Pull parts from the warehouse to get exact measurements (using calipers, micrometers, etc.) to satisfy specific customer "build" requirements.
• Internal Knowledge Base: Serve as a technical resource for the sales team to help them close difficult sales with 100% accuracy.

The "Line in the Sand" (Requirements)

We are very specific about who we are looking for. Please read these carefully before applying:

• The Restoration Rule: You MUST have personally completed at least one major restoration project on a vintage car. We’re talking frame-off, engine-out, "I spent six months finding this specific bolt" kind of experience.
• What Doesn't Count: Simply "growing up in a car family," doing oil changes and brake jobs on your daily driver, or working exclusively on modern, OBD-II-heavy cars is not sufficient for this role. You need to understand the quirks of vintage automotive engineering.
• Computer Literacy: You must be extremely comfortable with modern digital tools and platforms This means typing 60+ WPM and communicating via email and fast-paced chat environments. If you hunt-and-peck on a keyboard, this isn't the role for you.
• Communication: You must be able to translate complex mechanical concepts into clear, concise written instructions for customers and coworkers.

Why You’ll Love It

• Variety: No two days are the same. One hour you’re measuring a disc brake kit, the next you’re helping a customer troubleshoot a suspension geometry issue.
• The Environment: You’ll be surrounded by fellow car enthusiasts in a facility that lives and breathes automotive history.
• The Impact: You are the gatekeeper of our quality and the hero for customers who are stuck on their own "dream builds."