Service WriterParts Specialist

Paul's Auto Restorations of NY Inc; Deer Park (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Paul's Auto Restorations of NY Inc in Deer Park, NY is looking for an experienced Customer Service and Parts Manager. In this role, you will manage customer service interactions, prepare job documentation, and coordinate parts sourcing for classic car restorations. Ideal candidates have 5+ years in automotive service writing or parts management, and a strong understanding of classic vehicles. Excellent communication and organizational skills are essential. Join our fast-paced team to help restore high-end classic cars!

Qualifications

• 5+ years automotive service writing or parts management experience.
• Strong understanding of classic, muscle, and vintage vehicles.
• Familiar with resto-mods, suspension upgrades, and modern drivetrain swaps.

Responsibilities

• Write service tickets and restoration job orders.
• Communicate with clients regarding project status and repairs.
• Source and order parts for classic cars, muscle cars and 4x4 builds.

Skills

Automotive service writing

Parts management

Communication skills

Organization

Attention to detail

Job description

Pauls Auto Restoration of NY Inc. is one of the Northeast's premier classic car, muscle car and custom 4x4 restoration facilities, specializing in high-end restorations, resto-mods and specialty vehicle builds.

This role supports our technicians, customers, and restoration projects by managing customer service, job documentation, parts sourcing and insurance claim coordination.

If you understand the difference between a factory restoration, a resto-mod, and a custom build, we want to meet you.

Key Responsibilities

Customer & Service Management

• Write service tickets and restoration job orders
• Communicate with clients regarding project status and repairs
• Prepare estimates and work approvals
• Coordinate workflow with technicians and shop management
• Maintain accurate repair documentation and project notes

Classic Car Insurance Claims

• Write collision and comprehensive insurance estimates for classic vehicles
• Work with insurance adjusters and appraisers
• Document vehicle damage and repair procedures
• Prepare supplements and additional claim documentationUnderstand classic car valuation and restoration repair methods

Parts Management & Sourcing

• Source and order parts for classic cars, muscle cars and 4x4 builds
• Work with restoration vendors and specialty suppliers
• Manage parts receiving, labeling and technician distribution
• Process parts returns and warranty issues
• Maintain parts organization and inventory tracking

Shop Support

• Assist technicians with parts lookups and build specifications
• Track project parts and materials for restoration builds
• Support shop scheduling and job progression
• Help maintain organized parts storage areas

Qualifications

Required Experience

• 5+ years automotive service writing or parts management
• Strong understanding of classic, muscle, and vintage vehicles
• Familiar with resto-mods, suspension upgrades, and modern drivetrain swaps
• Experience sourcing parts from specialty vendors
• Ability to read repair procedures and technical documentation

Preferred Experience

• Experience writing classic car insurance claims or restoration estimates
• Familiar with collision/comprehensive claims documentation
• Experience working in restoration or specialty vehicle shops

Skills

• Extremely organized
• Excellent communication skills
• Strong attention to detail
• Ability to manage multiple projects simultaneously
• Comfortable working in a fast-paced restoration shop environment
• Self-starter with problem solving ability