Villa Butler

AccorHotel; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

A luxury resort in the U.S. seeks a Guest Relations Agent to ensure guests have a memorable stay. You'll assist with check-ins, manage guest requests, and coordinate with various departments to maintain high service standards. The ideal candidate will have a university degree and a year of experience in a similar role, preferably with language skills in Russian.

Qualifications

• 1+ year experience in guest relations or similar role.
• Fluency in Russian; additional languages are a plus.

Responsibilities

• Assist guests for a pleasant stay; greet VIPs and manage requests.
• Check-in/check-out guests while following hotel standards.
• Coordinate with departments for guest satisfaction and resolve complaints.

Skills

Guest Service

Communication

Problem Solving

Interpersonal Skills

Multilingual (Russian speaker)

Education

University degree

Job description

Maintain availability to provide assistance for any matter related to making the stay of hotel guests a pleasant and memorable one.

Coordinate with Room Service for the delivery of fruits to VIP guests and prepare VIP fruit baskets. Replenish them daily until the guests' departure.

Greet VIP guests upon arrival outside their assigned room and offer assistance.

After check-in, introduce yourself to the guest, escort them to their room, explain room and hotel facilities, and offer assistance for the remainder of their stay.

At times, check in arriving guests and check out departing guests in a friendly and caring manner according to procedures and Rixos standards.

Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person. Provide or receive information, take appropriate actions, or refer matters to relevant personnel.

Resolve guest complaints/requests and liaise with the concerned department to ensure immediate follow-up.

Be aware of hotel accident prevention policies.

Practice suggestive selling and familiarize guests with hotel facilities.

Coordinate with Front Office to ensure that guest folio payments are secure, including procedures for baggage handling and guest bag release on departure.

Escort guests to their rooms. For first-time guests, explain hotel facilities, including how lights, TV, safe, AC, and fire exits function.

Ensure all guests are greeted upon arrival and departure, escorting each individual in the right direction.

Monitor hotel occupancy, functions, groups, and VIP arrivals.

Provide friendly and courteous service, responding promptly to all requests and inquiries at all times.

At the end of each shift, communicate all relevant information to the next shift to ensure smooth operations.

Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously.

Ensure prompt and efficient delivery of messages, newspapers, parcels, and packages to guests as per hotel policy. Arrange guest transportation requests, including limousine service, shuttle bus, and car rental, in coordination with the hotel's car rental partner.

Qualifications :

• University degree in any field.
• Minimum 1 year of experience in a similar role.
• Russian speaker. Additional languages are a plus.

Additional Information :

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort where exclusivity and luxury define every experience. Located on the pristine beach of Saadiyat Island, overlooking the Arabian Gulf, with clear blue waters and fine white sands.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything you do? Join our team of Heartists at Rixos Premium Saadiyat Island, where we seek to engage with our guests and each other in a personal and meaningful way. We deliver heartfelt hospitality in an engaging, enthusiastic, and professionally rewarding environment.

Remote Work : Yes

Employment Type : Full-time