View Role Customer Service Representative

Tortorella Group; Hampton Bays (NY); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Health cover

401k

Unlimited PTO

Christmas closure

Job summary

The Tortorella Group is seeking a Customer Service Representative to support our growing team in Hampton Bays. You will answer inbound calls from service clients and field technicians, build lasting client relationships, and identify opportunities to exceed expectations.

You will collaborate with the Service team, negotiate contracts, prepare estimates for repairs and upgrades, and drive improvements in sales and account management.

Qualifications

• Proven, hands-on work experience in sales, account management, or customer service.
• An organised, confident self-starter with hands-on sales, account management or service experience.
• Pool industry background preferred, quick studies who understand the trades should apply.

Responsibilities

• Answer inbound phone calls from service clients and field technicians.
• Build and nurture lasting client relationships while identifying opportunities to exceed expectations.
• Collaborate with the Service team and field technicians to uphold service standards.
• Proactively identify repair and maintenance opportunities to ensure clients have an impeccable season.
• Negotiate contracts and defend renewal rates.
• Prepare estimates for repairs, upgrades, and third-party services and coordinate delivery.
• Drive continuous improvement of the team with sales and account management knowledge.
• Work with finance to manage receivables in the territory.
• Report on key performance indicators showing impact.

Skills

Sales experience

Account management

Customer service

Education

Bachelor's degree

Certificate

Tools

Microsoft Office

Job description

This role builds on Tortorella's foundation of concierge swimming pool service, delivering an impeccable client experience and measurable growth. You will hold relationships that have taken forty years to earn, working across divisions and alongside the field team.

Answer inbound calls from service clients and field technicians, prepare estimates, negotiate contracts, and identify repair and maintenance opportunities ahead of the season.

Who it is for

An organised, confident self-starter with hands‑on sales, account management or service experience. Pool industry background preferred, quick studies who understand the trades should apply.

What we offer

$25 to $29 an hour plus time and a half over 40 hours, comprehensive health cover, 401k, unlimited or accrued PTO, and a full company closure at Christmas.

What the work actually involves.

The Tortorella Group seeks a highly organized, enthusiastic, and entrepreneurial Customer Service Representative to join our growing team. In this role you will have responsibility for some of Tortorella's most distinguished client relationships. Your resources include colleagues who bring literal centuries of industry experience, strong communication tools, and a 40+ year reputation. Reporting to the Office Operations Manager, be prepared to have an immediate impact on preparation for the busy 2026 summer season.

The ideal candidate will work independently

• Answer inbound phone calls from our Tortorella service clients, and our Pool Technicians out in the field.
• Build and nurture lasting client relationships while identifying opportunities to exceed expectations.
• Collaborate effectively with the Service team and field technicians to uphold Tortorella's service standard.
• Proactively identify repair and maintenance opportunities to ensure clients have an impeccable summer and winter season.
• Negotiate contracts while defending our industry-leading renewal rates.
• Prepare estimates for repair work, upgrades, and third‑party services. Coordinate the timing and delivery of the work when relevant while ensuring quality control is also performed.
• Drive continuous improvement of the team by sharing your knowledge of sales and account management.
• Work with the finance and accounting team to ensure prompt payment and effectively manage receivables in their territory.
• Report on key performance indicators that prove your effectiveness and impact.

Other qualifications

• Proven, hands‑on work experience in sales, account management, or customer service. Preferably in the swimming pool industry.
• Exceptional organizational and communication skills.
• Bachelor's or certificate, preferred.
• Proficiency in Microsoft Office and Windows, ability to type 40+ wpm.
• A positive can‑do attitude and the willingness and ability to be flexible and do whatever it takes to make our clients happy.

Schedule

• Full Time, on site in Hampton Bays.
• Monday through Friday, with Saturdays in season.

The straight version.

These are what we bring to the role, described plainly.

Pay

$25 to $29 an hour plus time and a half over 40 hours. Posted in line with New York's Pay Transparency Law. Actual compensation is set on relevant experience, education and qualifications.

Comprehensive medical, dental and vision insurance, and a 401(k).

Time off

Unlimited paid time off and holidays, or accrual based, plus a full company‑wide closure during the week of Christmas, which varies year to year.

Development

Professional development opportunities, working beside colleagues with decades of industry experience.

Tortorella Group is an Equal Opportunity Employer. This information is voluntary, is kept separate from your application, and is not seen by anyone making a hiring decision. Declining to answer will not affect your application in any way.