Vietnamese Interpreter Position

United Language Group; Memphis (TN); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking bilingual interpreters for on-demand over-the-phone interpretations. This role requires a strong command of English and Vietnamese, along with adherence to professional ethics. As an independent contractor, you will provide essential communication support while maintaining professionalism and cultural sensitivity. Ideal candidates will have excellent customer service skills and the ability to navigate crisis situations with compassion. If you are passionate about bridging language barriers and making a difference, this opportunity is perfect for you.

Qualifications

• Strong command of English and Vietnamese languages.
• Knowledge of professional Code of Ethics and HIPAA privacy laws.

Responsibilities

• Interpret between English and Vietnamese languages.
• Maintain professionalism and excellent customer service.

Skills

Fluent in English

Fluent in Vietnamese

Excellent customer service skills

Ability to remain calm in crisis situations

Education

Completion of healthcare interpretation program

NBCMI or CCHI certification

Job description

United Language Group is seeking fluent bilingual speakers as Independent Contractors for on-demand over-the-phone interpretations for Vietnamese

The Interpreter must have a strong command of English and Vietnamese languages. They must follow the professional Code of Ethics as outlined by IMIA and NCIHC.



Essential Duties + Responsibilities:

• Interpret between English and Vietnamese languages.


• Maintain the appropriate tone of voice, register and observe cultural nuances


• Maintain professionalism through attitude, and interpreting service


• Demonstrate excellent customer service skills


• Must have a reliable phone line and an adequate work environment to process the calls.


• Remote (work-from-home)

Qualifications:

• Proficient in English and Vietnamese languages


• Strong knowledge of professional Code of Ethics and privacy laws (HIPAA)


• Excellent communication and customer service skills


• Ability to remain calm and compassionate when dealing with difficult people and crisis situations


• Flexible availability

Preferred Qualifications:

• NBCMI or CCHI certification is preferred


• Completion of a healthcare interpretation program or at least 2 years of consistent medical interpretation experience


• Minimum (6) six months experience of over-the-phone interpretation