Video Teller

Great Southern Bank; Springfield (MO); On-site; USD 22,000 - 23,000; Part time

Job summary

Great Southern Bank is seeking a Video Teller in Springfield, MO. The role involves handling Live Teller ATM transactions, assisting customers, balancing daily totals, and maintaining security and confidentiality of information.

The position is part-time and requires a high school diploma or GED, plus basic computer skills and familiarity with Excel and PowerPoint. The bank emphasizes excellent customer service and professional conduct.

Qualifications

• Requires a high school diploma or GED.
• Basic computer operation and familiarity with common software.
• Experience with alphanumeric data entry and basic office tools.
• Strong attention to detail and accuracy in financial transactions.

Responsibilities

• Process Live Teller ATM transactions with video interaction and provide excellent customer service.
• Answer questions and support customers using the Live Teller system.
• Complete reports and department duties as assigned.
• Adhere to security policies and complete required training (BSA, fraud, security).
• Maintain reliable attendance and professional communication across channels.

Skills

Customer service

Data entry

Alphanumeric data entry

Communication skills

Education

High school diploma or GED

Tools

PowerPoint

Excel

Word Processing

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Video Teller

Live Teller Operations Part Time Admin Sup Operations MO - Springfield - 218 S Glenstone Ave, Springfield, MO, US

2 days ago Requisition ID: 6126

Salary Range: $16.00 To $16.50 Hourly

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. We celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Come join our team of customer service experts today!

The Video Teller is responsible for providing a variety of customer service functions and financial transactions via Live Teller ATMs. Responsible for balancing each day’s transactions, verifying transaction totals, maintaining a strong working knowledge of all bank products, and performing a variety of additional customer service functions while maintaining confidentiality of customer information.

GENERAL DESCRIPTION

The Video Teller is responsible for providing a variety of customer service functions and financial transactions via Live Teller ATMs. Responsible for balancing each day’s transactions, verifying transaction totals, maintaining a strong working knowledge of all bank products, and performing a variety of additional customer service functions while maintaining confidentiality of customer information.

ESSENTIAL DUTIES

• Processes all Live Teller ATM transactions via video interaction efficiently and accurately while providing exemplary customer service and representing the bank in a courteous and professional manner. Transactions are processed utilizing telephone headset, camera, and remote Live Teller ATM equipment. This duty is performed about 40% of the time.
• Responsible for answering customer and account questions and providing support for customers utilizing the Live Teller ATM. This duty is performed about 30% of the time.
• Completes all reports, department functions, special projects, and additional duties as assigned. This duty is performed about 20% of the time.
• Ensures effective implementation of bank security policies and procedures, and completes annual training include BSA, fraud and security training. This duty is performed about 10% of the time.
• Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
• Performs any other related duties as required or assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or GED
• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and Word Processing
• Ability to add, subtract, multiply and divide using all forms of measurement

PHYSICAL REQUIREMENTS

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

• Semi-repetitive and low physical activities.
• Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
• Frequently required to talk or hear; regularly required to sit, use hands to handle or feel, reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally required to lift and/or move up to 10 pounds.

At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc…), please contact Human Resources at 417-895-4509.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, sex, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation, pregnancy, or any other basis prohibited by law.

Monday - Friday: 6:50 AM - 7:10 PM. Rotating Saturday and Sunday.