Teller I

Great Southern Bank; Leawood (KS); Presencial; USD 21.000 - 26.000; Jornada completa

Descripción de la vacante

Great Southern Bank in Leawood, KS is seeking a detail-oriented Customer Service Associate. You will handle a variety of banking transactions, refer customers to bank products, and maintain strict cash control and security practices.

The role emphasizes accuracy, confidentiality, and compliance in daily operations. The position requires a high school diploma or GED with up to 6 months of related experience; prior banking or cash handling experience is preferred.

Formación

• High school diploma or GED required.
• 0–6 months of related experience or training.
• Prior banking or cash handling experience is preferred.
• Regular use of desktop/laptop computer and basic software.
• Basic experience with alphanumeric data entry, Excel, and Word processing.
• Ability to perform basic arithmetic operations.

Responsabilidades

• Represent the bank in a courteous and professional manner.
• Refer customers to Great Southern products and services and use CRM.
• Balance each day's transactions and verify cash totals.
• Process transactions accurately and efficiently.
• Maintain confidentiality of customer information and follow security policies.
• Ensure compliance with bank policies and banking regulations.
• Maintain regular attendance, punctuality and professional appearance.
• Perform other duties as required.

Conocimientos

Customer service

Cash handling

CRM

Attention to detail

Educación

High school diploma or GED

0 to 6 months related experience

Prior banking experience preferred

Herramientas

CRM software

PowerPoint

Excel

Word processing

Descripción del empleo

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. We celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Come join our team of customer service experts today!

General Description

Provides a variety of customer service functions, including product referrals and meeting Banking Center Associate Standards. Provide exemplary customer service. Process a variety of financial transactions in a timely and accurate manner. Maintain security of assigned cash, balancing each day's transactions and verifying cash totals.

Essential Duties and Responsibilities

1. Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time.
2. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products. Meets or exceeds referrals expectations. Consistently and accurately uses CRM program. This duty is performed about 20% of the time.
3. Responsible for balancing each day's transactions and verifying cash totals. Responsible for locating any cash differences and ensuring that they are properly documented and reviewed. Meets or exceeds balancing expectations. This duty is performed about 20% of the time.
4. Processes all transactions efficiently and accurately. Meets or exceeds POD error expectations. This duty is performed about 15% of the time.
5. Maintain confidentiality of customer account information, security alarm codes, and general codes used within the facility. Ensures effective implementation of bank security policies and procedures, and attends annual BSA and Security training. This duty is performed about 10% of the time.
6. Ensures full compliance with and implementation of all bank policies and procedures. Is familiar with and has working knowledge of appropriate banking regulations. This duty is performed about 15% of the time.
7. Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules and regulations and laws (including BSA/AML).
8. Performs any other related duties as required or assigned.

Education and Experience Requirements

• High school diploma or GED
• 0 to 6 months of related experience or training
• Prior banking or cash handling experience is preferred
• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing
• Ability to add, subtract, multiply and divide

Physical Requirements

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

• Highly repetitive and low physical activities.
• Highly repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
• While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to sit, use hands to handle or feel, reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally required to lift and/or move up to 50 pounds.

At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc...), please contact Human Resources at 417-895-4509.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, sex, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation, pregnancy, or any other basis prohibited by law.

Monday - Friday: 7:45 AM - 5:15 PM. Rotating Saturday: 8:45 AM - 12:15 PM.

Total Hours: 40