Video Teleconferencing Technician

Battelle Energy Alliance; Idaho Falls (ID); On-site; USD 36,000 - 70,000; Full time

Job summary

Idaho National Laboratory (INL) is seeking an experienced video communications specialist to plan, deploy, and support live events and production systems. The role focuses on Crestron control systems, Microsoft Teams Rooms, and related AV/network basics, with multi-level postings (NE3/NE4) and a 9x80 schedule at REC facility.

You will oversee hardware/software deployment, troubleshoot issues, monitor system health, and ensure high availability for user communities.

Qualifications

• High School diploma or equivalent required with relevant experience.
• Experience commensurate with Level 3 or Level 4 responsibilities.
• U.S. citizen able to obtain DOE clearance (L or Q).
• Strong verbal and written communication skills.
• Ability to operate standard office and technical equipment.

Responsibilities

• Plan, design, install, operate and maintain video conferencing systems.
• Coordinate deployment of new hardware and software.
• Test deployments with specialized tools to ensure quality and address issues.
• Monitor system health using monitoring software.
• Provide expertise to diagnose equipment failures and propose actions.
• Use diagnostic skills to determine maintenance needs.
• Restore services promptly to minimize downtime.
• Help establish work standards and maintenance procedures.
• Provide technical input to close work orders and tickets.
• Support live events and production, including INL voice/video systems.
• Performs other duties as assigned.

Skills

Excellent verbal and written коммуника

US Citizenship

Ability to obtain DOE L/Q clearance

Education

High School diploma or equivalent

Level 3 – 4 years related experience

Level 4 – 6 years related experience

Tools

Crestron control systems

XiO Cloud

Teams Admin Center

Microsoft Teams Rooms deployment

Job description

Essential Job Functions and Responsibilities: (Knowledge, skills, and behaviors required for this position.)

• Plan, design, build, operate and maintain video conferencing systems.
• Coordinate, oversee, and assist in deployment of new hardware, and software.
• Perform testing using specialized testing tools and monitoring software's prior to start-up, during, and post deployments to ensure the highest quality of work is performed and addresses any issues and/or concerns that arise in the deployment.
• Monitor systems using monitoring software's to ensure that the systems are in a healthy and available state.
• Provide expertise in equipment failures to determine the cause and recommend corrective actions.
• Use test, measurement, and diagnostic skills/equipment to determine the cause of malfunctions and category of maintenance required.
• Restore services in a timely manner to minimize downtime and impact on the users.
• Assist in creating and establishment of work standards, methods, and controls for preventative and unscheduled maintenance actions.
• Provide technical expertise in the closer of work orders and tickets.
• Apply basic and advanced principles, theories, and concepts to provide live event and production support, as well as operation and maintenance of INL voice and video communications systems.
• Other duties as assigned.

Education, Credentials, and Work Experience:

Required

• Graduation from high school or equivalent.
• Level 3 - Education/Experience: High School or equivalent and 4 years related experience
• Level 4 - Education/Experience: High School or equivalent and 6 years related experience
• Relevant experience commensurate with level.
• Ability to operate standard office equipment and other technical equipment.
• Must have excellent verbal and written communication skills.
• Must be a US Citizen and have the ability to obtain and maintain a DOE "L" or "Q" clearance.

Preferred

• Platform expertise: Hands-on experience with Crestron control systems (including Toolbox and XiO Cloud) and Microsoft Teams Rooms deployment and management through Teams Admin Center.
• Microsoft Teams Rooms (MTR): Deployment and support of both Windows-based and Android-based MTR systems. This includes Teams Admin Center, Teams Rooms Pro Management, resource account setup, Exchange calendar integration, device updates, and licensing.
• AV and network fundamentals: Working knowledge of cameras, microphones, DSPs, and display and signal routing, plus the networking basics (VLANs, PoE, QoS) that support real-time media.

Physical Requirements:

While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to handle materials, manipulate tools, keyboard and type, operate a motor vehicle, reach with hands and arms, and operate job-related equipment. The employee must occasionally lift and/or move up to 50 pounds with assistance. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with people is required. Position may require overtime/irregular hours and working alone. May be exposed to discomforts associated with constant monitoring of computer video display screens. Intermittent exposure to stress as a result of human behavior and various responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Information:

• The pay range for this position is NE 3 ($26.36-$43.48) / NE 4 ($30.84-$50.87) . At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials.
• Multi-Level: This is a multi-level posting and you will be placed at the appropriate level dependent on depth and breadth of proven experience and skills.
• Our team works a 9x80 schedule located out of our REC facility with every other Friday off.

Working Conditions:

The work environment is an office environment. The noise level is generally moderate. Position may require overtime/irregular hours and working alone. May be exposed to discomforts associated with constant monitoring of computer video display screens. Intermittent exposure to stress as a result of human behavior and various responsibilities. Work shifts are longer than 8 hours/day, may include irregular hours and overtime, and may work alone.

The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Security and Privacy Requirements:

This position includes information security and privacy responsibilities as defined by NIST SP 800 53, OMB Circular A 130, and DOE Order 206.1A. Position must complete initial and annual role-specific training as required. The incumbent must sign and comply with all required access agreements prior to being granted access to organizational systems or data. Comply with all applicable information security and privacy policies and procedures by following established protocols, with an understanding that non-compliance may result in sanctions.

Level Definers

NE3 - Senior:

• Knowledge: Skilled level. Full, substantial knowledge of the job. Complete acquaintance with the general and detailed aspects of the job and their practical applications to a wide range of tasks ordinarily encountered.
• Supervision Received: Limited supervision. Little to no instructions needed on routine/daily work and general instructions given on new line of work or special assignments.
• Consequence of Errors: Errors may be difficult to detect and would normally result in loss of customer business, material, or equipment to resolve.
• Contacts: Contacts are frequent with individuals representing other departments, and/or representing outside organizations. Contacts involve obtaining or providing information or data on matters of moderate importance to the function of the department or which may be of a sensitive nature.
• Education/Experience: High School or equivalent and 4 years related experience.

NE4 - Highly Skilled:

• Knowledge: Fully proficient with extensive knowledge in specialized functions. Completes tasks in effective and resourceful ways. A wide, comprehensive acquaintance with and understanding of both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered. Interfaces with and mentor junior staff within and outside immediate organization.
• Supervision Received: Minimal supervision on routine work. Determines methods and procedures on new assignments within existing operational and regulatory constraints.
• Consequence of Errors: Errors are difficult to detect and would normally require significant expenditures to resolve.
• Contacts: Contacts are frequent with individuals representing outside organizations, and/or individuals of significant importance within the company. Contacts may involve planning and preparation of communications and require skill, tact, persuasion and/or negotiation to accomplish the objectives of the communications.
• Education/Experience: High School or equivalent and 6 years related experience.

Benefits and Relocation

• Medical, Dental, Vision, and Flexible Spending Accounts
• 401(k) with a 4.2% employer contribution and up to 4.8% match (regular positions) or self-contribute access (postdoctoral positions)
• Paid time off (personal leave)
• Employee Education Program (tuition assistance for eligible positions)
• Comprehensive Relocation Package
• Benefit eligibility subject to multiple factors, including employment status and position classification.

At this time, BEA will not sponsor any H1-B visas obtained outside of the United States of America (U.S.A.), including consular visas.

INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With more than 6,300 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to change the world's energy future and secure our nation's critical infrastructure.

INL Mission:

Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure.

INL Vision:

Our vision is to change the world's energy future and secure our nation's critical infrastructure.

Selective Service Requirements:

To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see www.sss.gov.

Equal Employment Opportunity:

Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Reasonable Accommodation:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.

Other Information:

When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration.

INL does not accept resumes from third party vendors unsolicited.