Video Teleconferencing Technician
Idaho National Laboratory
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Descrizione del lavoro
Idaho National Laboratory is seeking a skilled specialist to plan, design, operate, and maintain video conferencing systems, and to oversee deployment of new hardware and software across sites. The role emphasizes live event production support and proactive maintenance to ensure high availability for users.
Candidates should have high school diploma with several years of related experience; US citizenship and ability to obtain DOE L or Q clearance are required.
Competenze
- High school diploma or equivalent required.
- Experience with video systems and AV hardware preferred.
- Ability to operate standard office and technical equipment.
Mansioni
- Plan, design, build, operate and maintain video conferencing systems.
- Coordinate deployment of hardware and software.
- Perform testing before, during, and after deployments to ensure quality.
- Monitor systems to ensure healthy, available state.
- Provide expertise in equipment failures and corrective actions.
- Restore services promptly to minimize downtime.
- Assist in establishing maintenance standards and controls.
- Provide technical support in closing tickets and work orders.
- Apply principles to provide live event and production support.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
- Plan, design, build, operate and maintain video conferencing systems.
- Coordinate, oversee, and assist in deployment of new hardware, and software.
- Perform testing using specialized testing tools and monitoring software’s prior to start-up, during, and post deployments to ensure the highest quality of work is performed and addresses any issues and/or concerns that arise in the deployment.
- Monitor systems using monitoring software’s to ensure that the systems are in a healthy and available state.
- Provide expertise in equipment failures to determine the cause and recommend corrective actions.
- Use test, measurement, and diagnostic skills/equipment to determine the cause of malfunctions and category of maintenance required.
- Restore services in a timely manner to minimize downtime and impact on the users.
- Assist in creating and establishment of work standards, methods, and controls for preventative and unscheduled maintenance actions.
- Provide technical expertise in the closer of work orders and tickets.
- Apply basic and advanced principles, theories, and concepts to provide live event and production support, as well as operation and maintenance of INL voice and video communications systems.
- Other duties as assigned.
- Plan, design, build, operate and maintain video conferencing systems.
- Coordinate, oversee, and assist in deployment of new hardware, and software.
- Perform testing using specialized testing tools and monitoring software’s prior to start-up, during, and post deployments to ensure the highest quality of work is performed and addresses any issues and/or concerns that arise in the deployment.
- Monitor systems using monitoring software’s to ensure that the systems are in a healthy and available state.
- Provide expertise in equipment failures to determine the cause and recommend corrective actions.
- Use test, measurement, and diagnostic skills/equipment to determine the cause of malfunctions and category of maintenance required.
- Restore services in a timely manner to minimize downtime and impact on the users.
- Assist in creating and establishment of work standards, methods, and controls for preventative and unscheduled maintenance actions.
- Provide technical expertise in the closer of work orders and tickets.
- Apply basic and advanced principles, theories, and concepts to provide live event and production support, as well as operation and maintenance of INL voice and video communications systems.
- Other duties as assigned.
- Plan, design, build, operate and maintain video conferencing systems.
- Coordinate, oversee, and assist in deployment of new hardware, and software.
- Perform testing using specialized testing tools and monitoring software’s prior to start-up, during, and post deployments to ensure the highest quality of work is performed and addresses any issues and/or concerns that arise in the deployment.
- Monitor systems using monitoring software’s to ensure that the systems are in a healthy and available state.
- Provide expertise in equipment failures to determine the cause and recommend corrective actions.
- Use test, measurement, and diagnostic skills/equipment to determine the cause of malfunctions and category of maintenance required.
- Restore services in a timely manner to minimize downtime and impact on the users.
- Assist in creating and establishment of work standards, methods, and controls for preventative and unscheduled maintenance actions.
- Provide technical expertise in the closer of work orders and tickets.
- Apply basic and advanced principles, theories, and concepts to provide live event and production support, as well as operation and maintenance of INL voice and video communications systems.
- Other duties as assigned.
- Graduation from high school or equivalent.
- Level 3 - Education/Experience: High School or equivalent and 4 years related experience
- Level 4 - Education/Experience: High School or equivalent and 6 years related experience
- Relevant experience commensurate with level.
- Ability to operate standard office equipment and other technical equipment.
- Must have excellent verbal and written communication skills.
- Must be a US Citizen and have the ability to obtain and maintain a DOE “L” or “Q” clearance.
- Platform expertise: Hands-on experience with Crestron control systems (including Toolbox and XiO Cloud) and Microsoft Teams Rooms deployment and management through Teams Admin Center.
- Microsoft Teams Rooms (MTR): Deployment and support of both Windows-based and Android-based MTR systems. This includes Teams Admin Center, Teams Rooms Pro Management, resource account setup, Exchange calendar integration, device updates, and licensing.
- AV and network fundamentals: Working knowledge of cameras, microphones, DSPs, and display and signal routing, plus the networking basics (VLANs, PoE, QoS) that support real-time media.
While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to handle materials, manipulate tools, keyboard and type, operate a motor vehicle, reach with hands and arms, and operate job-related equipment. The employee must occasionally lift and/or move up to 50 pounds with assistance. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with people is required. Position may require overtime/irregular hours and working alone. May be exposed to discomforts associated with constant monitoring of computer video display screens. Intermittent exposure to stress as a result of human behavior and various responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The pay range for this position is NE 3 ($26.36-$43.48) / NE 4 ($30.84-$50.87) . At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials.
- Multi-Level: This is a multi-level posting and you will be placed at the appropriate level dependent on depth and breadth of proven experience and skills.
- Our team works a 9x80 schedule located out of our REC facility with every other Friday off.
The work environment is an office environment. The noise level is generally moderate. Position may require overtime/irregular hours and working alone. May be exposed to discomforts associated with constant monitoring of computer video display screens. Intermittent exposure to stress as a result of human behavior and various responsibilities. Work shifts are longer than 8 hours/day, may include irregular hours and overtime, and may work alone.
This position includes information security and privacy responsibilities as defined by NIST SP 800 53, OMB Circular A 130, and DOE Order 206.1A. Position must complete initial and annual role-specific training as required. The incumbent must sign and comply with all required access agreements prior to being granted access to organizational systems or data. Comply with all applicable information security and privacy policies and procedures by following established protocols, with an understanding that non-compliance may result in sanctions.
- Knowledge: Skilled level. Full, substantial knowledge of the job. Complete acquaintance with and understanding of the general and detailed aspects of the job and their practical applications to a wide range of tasks ordinarily encountered.
- Supervision Received: Limited supervision. Little to no instructions needed on routine/daily work and general instructions given on new line of work or special assignments.
- Consequence of Errors: Errors may be difficult to detect and would normally result in loss of customer business, material, or equipment to resolve.
- Contacts: Contacts are frequent with individuals representing other departments, and/or representing outside organizations. Contacts involve obtaining or providing information or data on matters of moderate importance to the function of the department or which may be of a sensitive nature.
- Education/Experience: High School or equivalent and 4 years related experience.
- Knowledge: Fully proficient with extensive knowledge in specialized functions. Completes tasks in effective and resourceful ways. A wide, comprehensive acquaintance with and understanding of both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered. Interfaces with and mentor junior staff within and outside immediate organization.
- Supervision Received: Minimal supervision on routine work. Determines methods and procedures on new assignments within existing operational and regulatory constraints.
- Consequence of Errors: Errors are difficult to detect and would normally require significant expenditures to resolve.
- Contacts: Contacts are frequent with individuals representing outside organizations, and/or individuals of significant importance within the company. Contacts may involve planning and preparation of communications and require skill, tact, persuasion and/or negotiation to accomplish the objectives of the communications.
- Education/Experience: High School or equivalent and 6 years related experience.
INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With more than 6,300 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to change the world's energy future and secure our nation's critical infrastructure.
- Medical, Dental, Vision, and Flexible Spending Accounts
- 401(k) with a 4.2% employer contribution and up to 4.8% match (regular positions) or self-contribute access (postdoctoral positions)
- Paid time off (personal leave)
- Employee Education Program (tuition assistance for eligible positions)
- Comprehensive Relocation Package
- Benefit eligibility subject to multiple factors, including employment status and position classification.
At this time, BEA will not sponsor any H1-B visas obtained outside of the United States of America (U.S.A.), including consular visas.
INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With more than 6,300 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to change the world's energy future and secure our nation's critical infrastructure.
Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure.
Our vision is to change the world's energy future and secure our nation's critical infrastructure.
To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see www.sss.gov .
Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at ada@inl.gov to request accommodation.
INL does not accept resumes from third party vendors unsolicited.
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