Video Support Engineer Junior

DMI; Myrtle Point (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading digital services company in Myrtle Point, Oregon, is seeking an experienced support specialist to provide training and assistance for Video Collaboration systems. This remote position not only offers a comprehensive benefits package including healthcare and education support but also provides opportunities for career growth. The ideal candidate holds a relevant degree and has experience in technical support and creating user documentation.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Ongoing education and training support

Qualifications

• Minimum educational requirement: Bachelor's degree or higher with respective experience.
• Familiarity with Video Collaboration systems required.
• Successful completion of a Public Trust background investigation necessary.

Responsibilities

• Provide end-user support and training services for VC systems.
• Develop User Guides, Cheat Sheets, and Quick Reference Guides for VC systems.
• Assist in troubleshooting user issues during virtual meetings.
• Apply fundamental concepts on technical assignments under supervision.
• Perform practical work that requires experience and training.

Skills

End-user support

Training services for Video Collaboration systems

Troubleshooting user issues

Creating user documentation

Education

Bachelor's degree with 5-7 years of experience

Master's degree with 3-5 years of experience

PhD with 0-2 years of experience

Job description

Overview

Employer Industry: Digital Services and Technology Solutions

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the continental U.S.
• Comprehensive benefits package including healthcare, wellness programs, and financial stability options
• Supportive and diverse work environment recognized as a Top Workplace
• Access to ongoing education and training, including tuition assistance

What to Expect (Job Responsibilities)

• Provide end-user support and training services for Video Collaboration (VC) systems to the user community
• Develop User Guides, Cheat Sheets, and Quick Reference Guides (QRGs) for VC systems
• Assist in troubleshooting user issues during virtual meetings
• Apply fundamental concepts on technical assignments under supervision
• Perform practical work that requires experience and training

What is Required (Qualifications)

• Minimum educational requirement: Bachelor's degree with 5-7 years of experience, or Master's degree with 3-5 years, or PhD with 0-2 years
• Familiarity with Video Collaboration (VC) systems
• Successful completion of a Public Trust background investigation and clearance
• Must be a U.S. Citizen

How to Stand Out (Preferred Qualifications)

• Experience in providing end-user support for technical systems
• Strong problem-solving skills in a virtual meeting environment
• Ability to create user documentation and training materials

#DigitalServices #TechnologySolutions #RemoteWork #CareerGrowth #EmployeeBenefits

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