Robson Ranch CFT - Cross Functional Rep - Full time

H-E-B; Northlake (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H-E-B is seeking a Cross-Functional Representative to deliver friendly customer service while supporting front-end checks and collaboration across packaging, stocking, rotation, production, and sanitation duties.

You will assist with product selection, merchandising, and inventory control, while working across departments such as bakery, floral, market, and more. A flexible schedule and adherence to SOPs are required.

Qualifications

• Customer service and interpersonal skills are required.
• Ability to communicate clearly, verbally and in writing.
• Willingness to adapt to multiple departments and shifts.
• Must be autonomous and able to work independently.

Responsibilities

• Provide general customer service and answer questions about products.
• Assist with stocking, rotation, and display maintenance across departments.
• Support with inventory control, labeling, pricing, and merchandising tasks.
• Operate across multiple departments including bakery, floral, market, and more.
• Follow store SOPs and safety procedures; participate in cross-functional tasks as needed.

Skills

Customer service

Interpersonal skills

Verbal & written communication

Adaptability

Autonomy

Education

HS Diploma or GED

Tools

Symbol system

ACR

Label machine

Job description

Responsibilities

Job Summary

As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Key Responsibilities & Essential Functions

Customer Service / Sales / Stocking

• Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• May make regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts of different departments
• Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments
• Builds, stocks, and maintains displays and fixtures
• Assists with inventory control; loads, unloads, and moves product
• Slices, packages, labels, rotates, merchandises, culls, and prices product
• Gains knowledge of multiple departments; applies understanding of processes / policies
• Complies with Store and department SOPs, policies, and applicable laws
• For the Service cross functional team, works as a Checker when not performing Cross Functional duties

Food Safety / Sanitation

• Ensures compliance with departmental / Store SOPs for food safety and sanitation
• Properly operates and maintains all equipment
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Age Requirement

• 18+

Work Experience

• 6+ months of experience in H-E-B Store operations - Required

Knowledge/Skills/Abilities

• Knowledge of computer systems (Symbol, ACR, label machine) - Required
• Customer service and interpersonal skills - Required
• Verbal / written communication and reading skills - Required
• Ability to adapt to performing a wide range of duties across multiple departments - Required
• Ability to work autonomously - Required

Education

• HS Diploma or GED or equivalent - Required

Licenses/Certifications

• Completion of Company Orientation and Safety Training - Required

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, requiring detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Work flexible schedules to accommodate differing department shifts
• Perform the following, based on your Department:
  Bakery:
  * Constantly* reach at waist, grasp
  * Frequently stand, walk, reach at shoulder, bend
  * Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
  * Occasionally be exposed to wet, cold, hot conditions, loud noise
  * Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**
• Dairy / Frozen / Grocery / Market:
  * Constantly* reach at waist, grasp
  * Frequently stand, walk
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet, cold conditions, loud noise
  * DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs**
  * FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
  * GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs**
  * MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs**
• Deli:
  * Constantly* reach at waist, grasp
  * Frequently stand, walk, stoop
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet, cold, hot conditions, loud noise
  * Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
• Cosmetics / Drugstore / General Merchandise:
  * Constantly* reach at waist, grasp
  * Frequently stand, walk
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet conditions, loud noise, ambient temperatures
  * COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs**
  * DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**
  * GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs**
• Floral:
  * Constantly* reach at waist, grasp
  * Frequently stand, walk
  * Frequently be exposed to cold conditions
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet, cold, hot conditions, loud noise
  * Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs**
• Gas Station:
  * Constantly* sit, reach at waist
  * Frequently grasp
  * Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs**
• Produce:
  * Constantly* reach overhead, reach at shoulder, reach at waist, pivot, grasps
  * Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally stand, bend, crouch, kneel, stair climb
  * Occasionally be exposed to wet, cold, hot conditions, loud noise
  * Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
• Seafood:
  * Constantly* reach at waist
  * Frequently stand, walk, pivot, push / pull with arms, grasp
  * Frequently be exposed to wet and cold
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
  * Occasionally be exposed to hot conditions, loud noise, ambient temperatures
  * Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs**
• Service:
  * Constantly* stand, walk, reach at waist, grasp
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
  * Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs**
• Shelf Edge:
  * Constantly* reach at waist, grasp
  * Frequently stand, walk
  * Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
  * Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs**
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 7/1/2020