Victim Services Specialist

MADD; Phoenix (AZ); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Retirement 403(b) + employer matching

4 weeks vacation accrual

12 paid holidays per year

Floating holidays

Job summary

MADD is seeking a dedicated Victim Services Specialist in the Phoenix area. The hybrid role requires coordinating short-term crisis intervention, emotional support, and referrals for clients affected by alcohol- and drugged-driving crashes.

You will work with a team to guide victims through legal and social systems and may assist with fundraising and community outreach. Applicants should have a Bachelor’s degree in a human services field and at least one year of victim advocacy or grief support

Qualifications

• Bachelor’s degree in a human services field with at least one year of victim advocacy experience.
• Experience in case management or grief support for bereaved individuals.
• Bilingual Spanish preferred.
• Reliable transportation to court attendance and flexible schedule.

Responsibilities

• Perform needs assessments for victims/survivors seeking emotional support and referrals.
• Maintain ongoing assessment of coping and needs; update referrals.
• Develop and implement tailored case management plans including grief support and long-term referrals.
• May accompany victims to court proceedings and advocate for rights within the justice system.
• Establish community needs assessments to guide victim services programs.

Skills

Victim advocacy

Case management

Grief support

Spanish language

Education

Bachelor’s degree in a human services field

1 year victim advocacy or grief support experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Responsible for maintaining a caseload of victims of alcohol and drugged driving who are in need of short-term crisis intervention, emotional support, grief support groups, and appropriate referral sources for continued long-term needs. Provide court accompaniment and guidance with legal, financial, and medical systems. Work in conjunction with other Victim Services employees to provide consultation and support to victims where needed. Previous victim services/advocacy work with victims of impaired driving crashes is preferred.

This is a hybrid position in which the selected candidate must reside in the Phoenix, Arizona or surrounding area. The salary for this position is $45,000.

ESSENTIAL FUNCTIONS

• Utilizing independent judgment, conduct individual needs assessments on victims/survivors of alcohol and drugged driving crashes for emotional support, information, and referrals, implementing beneficial interventions based upon those assessments.
• Maintain current assessment of victim’s coping and need for further referrals.
• Based upon assessment, create and implement a tailored case management action plan for victims, which may include grief support assistance, crisis intervention, referrals for long-term counseling issues and other basic needs, as well as support group facilitation.
• May accompany victims/survivors to justice proceedings as appropriate. Provide advocacy by assisting in the protection and exertion of victims/survivor's rights and educating others about the criminal and civil justice systems.
• Conduct community needs assessments and analyzes results to determine the development, facilitation, and implementation of appropriate victim services, programs and events.
• Based upon results of community needs assessments, create and implement effective outreach strategies to reach victims and survivors of drunk and drugged driving crashes who may not otherwise be aware of MADD Victim Services.
• Utilizing analysis of community needs assessment, establish and utilize a network of key individuals in the legal, medical, and social service systems to facilitate assistance for victims/survivors. Collect and maintain community resource information to share with victims and other Victim Services employees.
• Recruit, screen, train, deploy, and recognize volunteers who provide assistance in meeting Victim Service initiatives.
• This position will also have a small fundraising goal to support MADD Kansas and will cultivate partnerships with businesses/corporations to secure monetary and in-kind sponsorships and donations.
• Maintain accurate case records, statistical information and grant reports for each victim case according to MADD and grant standards and guidelines. May be responsible for grant writing and reporting to grantor and MADD.
• Other duties as assigned.

POSITION REQUIREMENTS

• Bachelor’s degree is required in a human services field of study (i.e. social work, psychology, sociology, criminal justice) with a minimum of one year of experience in victim advocacy (specifically case management) OR grief support work (specifically bereaved individuals due to death)
• Bilingual (Spanish) is highly preferred
• Equivalent experience that includes experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death).
• Reliable transportation to court attendance is required along with a flexible schedule.
• Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects and execute in a high-volume environment.
• Excellent communication skills with the ability to develop and convey thoughts clearly, logically and concisely both orally and in writing, using appropriate grammar and command of the English language.
• Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities.
• Must be able to work on a time table, meet deadlines, follow instructions and accept direction on given assignments.
• Strong work ethic with the ability to maintain a high activity level.
• Must have exceptional internal and external customer service orientation.
• Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills.
• Ability to maintain social, ethical and organizational standards in job related activities, at work and in the community.
• Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job.
• Demonstrated commitment, passion and compassion for the mission of MADD.

BENEFITS

• Eligible within first 30-45 days
• Health, Dental, Vision
• Retirement 403(b) + employer matching
• 4 weeks accrued vacation
• 12 Paid Holidays per calendar year
• Up to 3 Floating Holidays per calendar year
• Paid Sick Time
• Modified Tuition Reimbursement
• Maternity/Paternity Leave
• Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
• FSA, HRA
• Employee Assistance Program

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Travel Required

Yes . 50%

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.