Victim Services Caseworker

International Rescue Committee; Tucson (AZ); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical insurance starting at $163/

Dental starting at $6.50/

Vision starting at $5/

Flexible spending accounts

403(b) retirement plan with employer

Job summary

International Rescue Committee in Tucson, AZ is seeking a Victim Services Caseworker to provide comprehensive, victim-centered case management, empower survivors, and connect clients with essential services. The role emphasizes eligibility screenings, data collection, and collaboration with community partners within a program delivering victim support and advocacy.

The position requires an undergraduate degree in human services or related field, 2+ years of relevant experience, and strong

Qualifications

• Undergraduate degree in Human Services or related field preferred; related work experience may substitute.
• 2+ years of related work experience; 1-year minimum with victims of crime or vulnerable populations.
• Strong English writing and speaking; organizational, analytical, and teamwork skills; data entry basics.

Responsibilities

• Provide comprehensive case management services, including accessing community resources and referrals.
• Provide crisis intervention and safety planning for crime victims.
• Complete eligibility screenings and enrollment paperwork for referrals.
• Assess victims' needs and maintain appropriate documentation.
• Build and maintain relationships with local, state, and federal stakeholders.
• Develop strategies to identify and refer victims in Arizona.
• Ensure acute needs are met promptly for each participant.
• Assist with outreach and training activities to meet program outcomes.
• Track activities, compile data and draft donor reports.
• Participate in program meetings and team activities.
• Comply with agency policies and procedures.

Skills

English fluency

Case management

Organizational skills

Team collaboration

Education

Undergraduate degree in Human Services or related field

Tools

Computer literacy

Database experience

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.

Job Overview:

The primary role of the Victim Services Caseworker is to provide comprehensive, victim-centered case management services for victims of crime. Responsibilities will include completing eligibility screening and enrollment paperwork, developing service plans, educating about community services, resources, and legal rights, and helping problem solve barriers to access. This position is also responsible for assisting with programmatic and administrative tasks including case notes, case file management, and data collection.

Major Responsibilities:

• Provide comprehensive case management services, including assisting with accessing community resources through local partners, making appropriate referrals to legal providers, and help identify and arrange social activities in-line with service plans
• Provide crisis intervention to victims and their family members suffering from crime related trauma (through provision of information on victimization, crime prevention, victim’s legal rights and protections, criminal justice process; providing emotional support to victims; safety planning; assistance with compensation applications; interventions with creditors, landlords and employers; creation and monitoring of client service plan and self-sufficiency matrix and on-going tracking)
• Complete eligibility screenings for all referrals and enrollment paperwork for all eligible program participants
• Assessing and evaluating the needs of victims while providing appropriate services and maintaining appropriate documentation
• Build and maintain relationships with various local, state, and federal stakeholders including law enforcement agencies
• Develop strategies to further assist in the identification and referral of victims of crime in Arizona
• Ensure acute needs are met in a timely and client-centered manner for each program participant
• Provide assistance with the development and implementation of all outreach and training activities to ensure program outcomes and activities are met
• Track program activities, compile data and draft reports as required by donor and agency specifications
• Participate in all program meetings, staff development activities and generally be an engaged team member
• Comply with all policies, procedures and protocols of the agency
• Other duties as assigned

Key Working Relationships:

Position Reports to: Survivor Services Supervisor
Indirect Reporting: Interns/Volunteers
Other Internal and/or external contacts: The Victim Services Caseworker will be responsible for developing relationships within the IRC network and external relations with social service agencies and government entities
Internal: IRC Victim Services and Anti-Trafficking Programs
External: Arizona domestic violence coalitions, other OVC grantees, attorney offices providing pro-bono legal services, law enforcement, social service agencies, community education presentations, community outreach

Job Requirements:

• Education: Undergraduate degree in Human Services or similar field strongly preferred; comparable related work experience may be substituted.
• Work Experience: 2+ years of related work experience; 1-year minimum working with victims of crime or other vulnerable populations. Case management and/or victims assistance experience preferred
• Demonstrated Skills and Competencies: Excellent written and spoken English skills Strong organizational skills and detail-oriented Excellent writing and analytical skills Public Speaking and/or presentation experience preferred Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment Computer literacy, data base experience preferred Ability to work independently and be a flexible team player

Language Skills:

• Fluency in written and spoken English, bilingual ability preferred in Dari, Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.

Certificates or Licenses:

• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area. In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. May require occasional weekend and/or evening work. Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).

Compensation:

(Pay Rate: $23.50/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Professional Standards:

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Benefits:

• 10 paid sick leave
• 10 U.S. holidays
• 20-25 generous paid time off based on role and tenure
• Medical insurance starting at $163/month
• Dental starting at $6.50/month
• Vision starting at $5/month
• Flexible spending accounts (healthcare, dependent care, and commuter)
• A 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting)
• Disability and life insurance
• An Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families

Equal Opportunity Employer:

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

The International Rescue Committee (IRC) helps people whose lives have been shattered by conflict and disaster to survive, recover and rebuild. We are trusted for our ability to reach people in the toughest places, put our clients at the center of everything we do, and - as an evidence-based organization - to relentlessly improve the impact we deliver for those we serve.

The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equality. These values unite IRC staff around the world and keep our programs firmly directed towards the well-being of our clients while meeting the expectations of our donors as responsible stewards of their resources.