Victim Advocate/ Defensor de Victimas

Eagle County Government; Vail (CO); On-site; USD 63,000 - 88,000; Full time

Benefits offered by this job

Employee housing available

Job summary

Eagle County Government seeks a Victim Advocate to provide crisis response, emotional support, and navigation for crime or tragedy victims. You will help coordinate a volunteers program, protect victim rights, and maintain meticulous data tracking for department programs.

The role requires strong integrity, emotional resilience, and the ability to work within 24-hour on-call dynamics, with bilingual Spanish/English proficiency preferred.

Qualifications

• Background in administrative/professional work with crisis experience preferred.
• Must be able to pass background checks and travel as needed.
• Bilingual in Spanish and English is highly preferred.

Responsibilities

• Provide 24/7 on-call crisis response and emotional support for victims of crime or tragedy.
• Advocate for victims’ rights and guide survivors through constitutional rights and victim services processes.
• Coordinate volunteer advocates, recruit, screen, train, and manage scheduling and monthly meetings.
• Review police reports to identify victims, maintain accurate data records and surveys.

Skills

Crisis intervention

Bilingual Spanish/English

Empathy under stress

Communication skills

Data tracking

Education

5+ years admin/professional experience

Human Services / Social Work background or related education

Tools

Data systems

Job description

When crisis hits our community, a Victim Advocate is often the first steady, empathetic voice a person hears. This position provides critical, immediate crisis response, emotional support, and social service navigation to individuals navigating the physical and emotional aftermath of a crime or tragedy.

Beyond direct crisis outreach, this professional acts as a key operational pillar for the department—helping manage the victim services volunteer program, protecting constitutional victim rights, and maintaining meticulous data tracking to sustain our community-facing programs.

If you have a genuine concern for tragedy survivors, a high degree of personal integrity, and the emotional strength to guide people from crisis to stability, we invite you to apply.

Hiring Range: $30.21-$36.25. (The maximum pay for this position is $42.29).

Schedule: Full-time, plus some additional on-call work.

• Employee housing available.

El Defensor de Víctimas brinda asistencia a las víctimas de delitos o crisis con información sobre sus derechos y proporciona necesidades emocionales y sociales en un esfuerzo por reducir el sufrimiento físico y emocional de la víctima. Esta posición también ayuda a coordinar el programa de voluntariado de servicios a las víctimas y ayuda a mantener registros para el departamento.

Key Responsibilities

• Immediate Crisis Response: Provide 24/7 on-call emotional support, crisis intervention, and immediate safety assessments for victims of crime or sudden tragedy.
• Victims’ Rights Advocacy: Inform and guide survivors through their constitutional rights under the Colorado Visual Rights Amendment (VRA), tracking case progress and assisting with Crime Victim Compensation applications.
• Volunteer Program Coordination: Help recruit, screen, schedule, and train the department’s volunteer advocate team, facilitating monthly meetings and retention initiatives.
• Case Management & Compliance: Review daily law enforcement crime reports to identify victims in need of outreach, maintaining meticulous statistical records, surveys, and database documentation.

Qualifications

Education & Experience:

• Background: At least 5 years of increasingly responsible administrative/professional experience, OR a combination of continuing education (in Human Services, Social Work, Business Administration, or a related field) and experience that demonstrates the required capabilities.
• Preferred Experience: Previous employment or volunteer work in Human Services, Public Health, community organizations, volunteer management, or crisis intervention is highly preferred.
• Licensure: A valid driver’s license and a satisfactory motor vehicle record are required (must be comfortable operating a vehicle routinely across varying mountain road, weather, and lighting conditions).

Knowledge, Skills, And Abilities

• Emotional Resilience: Proven capability to control personal emotional responses under high levels of stress, showing deep empathy, sensitivity, and compassion while defusing volatile situations.
• Communication: Exceptional verbal and written skills, with a high comfort level in intense telephone interactions. The ability to converse effectively and without judgment with people of divergent ethnic, cultural, and educational backgrounds. Bilingual proficiency in Spanish and English is highly preferred.
• Analytical Skills: Quick to comprehend complex court and investigative processes, summarize data into clean reports, and navigate duplicate computer databases accurately.
• System Flexibility: Complete comfort working within a 24-hour on-call dynamic.

Law Enforcement Background & Screening Requirements

Due to the sensitive nature of working inside the criminal justice system and alongside law enforcement, candidates must meet the following strict background criteria:

• Must successfully pass a detailed background investigation, polygraph test, psychological exam, physical evaluation, and drug screen.
• Must not have used illegal drugs within the past 3 years, or marijuana within the past 1 year.
• Must not have been convicted of any felonies or any acts involving domestic violence.
• Application must list the past 10 years of continuous work experience.

Culture & Benefits

Working in local government is one of the best career paths in the mountains. ‘Your Career will Soar with Eagle County’.

• Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health / wellness. Check out more awards here.
• Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All.
• Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement.
• Future-focused with our Strategic Plan on improving housing, climate change and more.
• As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.

Great benefits!

See the details

• Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
• Wellness program where you can earn cash or extra days off
• 15 paid holidays
• Paid time off (starting at 12 days) and additional medical leave
• Paid volunteer hours
• 8% (dollar-for-dollar match) retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal training)
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass and more

Relocation & Housing Information